Customer Support Administrator

Customer Support Administrator
Telford
Temp-to Perm
£27,000
Monday to Friday, 8.30 am – 5 pm with an early finish on a Friday
An established and growing organisation is looking to recruit a Customer Support Administrator to join its busy commercial support function. This is a varied role combining data entry, coordination, and general administration, with a strong focus on accuracy and organisation.
You will play a key role in supporting Account Managers, maintaining customer satisfaction, and ensuring critical project information is up to date. This position would suit someone who is detail-oriented, persistent, and confident in chasing information both internally and externally.
Responsibilities and duties will include, but not limited to:
* Provide day-to-day administrative support to Account Managers and the wider commercial team
* Manage and respond to queries via a shared inbox, ensuring timely and professional communication with customers
* Accurately input and maintain data across internal systems, ensuring records are consistently up to date
* Monitor the progress and arrival of key goods required for ongoing projects
* Proactively liaise with suppliers to obtain updates on delivery schedules and expected arrival times
* Build effective working relationships with suppliers to improve visibility of timelines and forecasts
* Track and chase outstanding information, ensuring project schedules can be accurately forecasted and communicated
* Support internal reporting by maintaining accurate data that informs project planning and delivery timelines
* Assist with general administrative duties, including documentation management and internal coordination tasks
Skills and Experience
* Exceptional attention to detail and a high level of accuracy
* Strong organisational skills with the ability to manage multiple tasks simultaneously
* Confident communicator, both written and verbal
* Tenacious and proactive in following up on outstanding information
* Comfortable working with data and systems (Excel, Outlook, and similar tools)
* Ability to work independently while contributing positively to a team
* Previous experience in an administrative, customer support, or data-focused role is advantageous
The application process:
Our mission is to support our clients in their creation of an equal, diverse and inclusive workforce. We are committed to providing a barrier-free recruitment process, so if you require any reasonable accessibility adjustments within the application process, then please make it known at the earliest opportunity.
We will carefully consider your details and advise you if we're able to progress with your application within 72 working hours. If you do not hear from us within this time your details won’t be retained. So, if you're not successful on this occasion, do continue to respond to future roles we advertise. In the meantime, all good wishes and continued success with your search for employment.
About Us
Prince Personnel are an employment agency working on behalf of our client. Whether you’re seeking a new permanent position, temporary assignment or contract you’ll find us easy to deal with. Located in thriving Telford, we focus on jobs in Shropshire, Staffordshire and North Wales. Prince Personnel specialise in commercial, accounts and finance and technical recruitment. With the best jobs around we are an independent agency working hard for you.
Reference: MP26906