Helpdesk Administrator

Branta are seeking a proactive and organised Helpdesk Administrator to join a busy team in Gateshead.

As the first point of contact for our clients, you will play a key role in ensuring smooth communication and efficient coordination across our operations.

Key Responsibilities:

*

Act as the first point of contact for client enquiries via phone and email.

*

Log and manage jobs accurately, ensuring all client requests are captured correctly.

*

Coordinate and schedule engineers and contractors to meet client requirements.

*

Handle invoicing and support administrative processes related to job management.

*

Maintain clear records and provide updates to clients and internal teams as required.

Requirements:

*

Previous experience in a similar administrative or helpdesk role is essential.

*

Facilities Management or maintenance sector experience is highly desirable.

*

Excellent communication skills, confident on the phone and via email.

*

Strong organisational skills and attention to detail.

*

Ability to manage multiple priorities and work in a fast-paced environment.

*

Proficiency in Microsoft Office and basic job-logging software.

Whats on Offer:

*

Competitive salary and benefits.

*

Supportive and friendly working environment.

*

Opportunity to develop your career in Facilities Management and administration.

Apply online today or contact Astrid Camacho at Branta Recruitment for more information and an informal chat