Location: Rochford, Essex (On-site)
Job Type: Full-Time, Temporary (3 Month Contract)
Market 36 Recruitment are currently recruiting for an IT Support Officer on behalf of our client within the public sector on a full-time temporary basis.
This is a great opportunity to join a forward-thinking IT team, supporting the delivery of Digital, Data and Technology services while gaining exposure to modern cloud-based technologies.
Main Purpose of the Role
To provide first-line IT support as part of a busy Service Desk function, delivering high-quality technical assistance to users. You will support day-to-day IT operations, ensuring systems and equipment are maintained and issues are resolved efficiently.
Roles & Responsibilities
* Provide first-line support through the IT Service Desk
* Deliver excellent customer service while resolving technical issues
* Support users with hardware, software, and system-related queries
* Assist with hardware commissioning and decommissioning
* Work closely with Technical Analysts to support wider IT operations
* Troubleshoot and resolve IT issues in a timely manner
* Support the delivery of Digital, Data and Technology services
Additional Responsibilities
* Assist with general IT support tasks across the organisation
* Maintain accurate records of incidents and resolutions
* Continuously develop technical knowledge and skills
* Support the team with ongoing improvement of IT services
Experience, Skills & Qualifications
* Previous experience in an IT support or Service Desk environment
* Strong customer service skills with a technical mindset
* Knowledge of Microsoft technologies (essential)
* Understanding of ITIL principles (advantageous)
* Strong problem-solving skills and ability to work under pressure
* Good communication skills and a proactive approach
Working Pattern & Benefits
Hours: 37 hours per week
Benefits: Opportunity to work with modern cloud technologies, supportive team environment
Salary: £15.99 per hour (PAYE)
Market 36 Recruitment Ltd cover a range of sectors including Commercial, Industrial, Engineering, HR & Finance and IT. This vacancy is being advertised by Market 36 Recruitment Ltd. We operate as an Employment Business for temporary roles and as an Employment Agency for permanent roles
Salary description
£15.99 - £15.99 per hour