At Gallagher Bassett, we're there when it matters most because helping people through challenging moments is more than just our job, it’s our purpose. Every day, we help clients navigate complexity, support recovery, and deliver outcomes that make a real difference in people’s lives. It takes empathy, precision, and a strong sense of partnership—and that’s exactly what you’ll find here. We’re a team of fast-paced fixers, empathetic experts, and outcomes drivers — people who care deeply about doing the right thing and doing it well. Whether you're managing claims, supporting clients, or improving processes, you’ll play a vital role in helping businesses and individuals move forward with confidence. Here, you’ll be supported by a culture that values teamwork, encourages curiosity, and celebrates the impact of your work. Because when you’re here, you’re part of something bigger. You’re part of a team that shows up, stands together, and leads with purpose.
Overview
Are you ready to take on a rewarding role in claims recovery? Join Strata Solicitors, Gallagher Bassett’s in-house law firm, as a Property Recovery Claims Handler, where you’ll manage your own caseload within our growing Property Recovery Team. This is an exciting opportunity to be part of a new and expanding team, with plenty of opportunities for the right candidate to develop and grow their career.
At Strata Solicitors, we celebrate successes, provide recognition to our employees, and offer career development opportunities to help you achieve your full potential. You’ll have the chance to work with a variety of client types and industry-leading professionals, all while contributing to a high-performance team devoted to continuous improvement and innovation.
How you'll make an impact
In this role, you’ll handle property recovery claims from start to finish, ensuring timely and effective outcomes.
Your responsibilities will include:
- Opening claims on the office case management system and conducting initial enquiries.
- Sending letters of claim and negotiating settlements with third parties and third-party insurers via telephone and correspondence.
- Issuing court proceedings when required and managing litigated claims to settlement or conclusion.
- Ensuring full compliance with office protocols, client service level agreements, and key performance indicators on all claims.
- Maintaining 100% data integrity compliance on the office case management system for all handled claims.
- Supporting the team to achieve and maintain compliance with all office protocols and client expectations.
- Delegating and supervising appropriate tasks to Claims Administration Assistants.
- Ensuring full compliance with financial transactions and Solicitors Accounts Rules.
- Maximising fee-earning opportunities without compromising client recoveries.
About You
Here’s what you’ll bring to the role:
Essential:
- Experience in property or motor recovery handling within a legal claims management environment.
- Demonstrable self-motivation and initiative.
- The ability to work independently within a defined structure and collaborate effectively with peers and managers.
- Clear and professional communication skills.
- Eligible to work in the UK.
Desirable:
- A Law degree or Insurance Qualification (or equivalent).
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Compensation and benefits
At Gallagher, we believe supporting our colleagues goes far beyond the role itself. For more information, visit our Benefits page.
- Competitive compensation
- Comprehensive benefits programs designed to support your well-being
- Career development opportunities and ongoing learning
- A collaborative, people-first culture with accessible leadership
- The opportunity to do meaningful work with global reach and local impact
At Gallagher, we are dedicated to building an inclusive and authentic workplace. If your past experience doesn’t align perfectly, we encourage you to join our Talent Community to stay connected to additional career opportunities. Although this role is listed as full-time, if you’re in a job-share partnership, work reduced hours, or have any other flexible arrangement, please still get in touch. We will also offer reasonable adjustments to the recruitment process if required, so please let us know.
Gallagher is an affirmative action/equal opportunity employer (Minorities/Females/Veterans/Disabled)