Hourly rate: £16.77 per hour PAYE
Location: London SE1
Job Type: Full-time temp till December 2026We are seeking a Support Officer to join a dynamic team within the FRA Delivery Team. This role is crucial for enhancing customer liaison and satisfaction, continuous improvement, and effective delivery of services. The Support Officer will play a key role in supporting various programmes and ensuring effective communication with residents throughout the service delivery process.
Day-to-day of the role:
Provide back-office support to the Surveying & Voids Team.
Support the delivery of various programmes and ensure effective resident liaison.
Develop and maintain relationships with internal and external stakeholders to support our customers.
Advise and support customers in resolving their queries and issues, ensuring proactive resolutions are identified.
Update and maintain systems/records to ensure information/data is kept up to date and accurate.
Follow health and safety policies and procedures to ensure safety in the workplace.
Provide support to various teams within the service, dealing with routine enquiries in a professional manner.
Manage enquiries and requests for service via telephone, computer, and other communication means.
Support teams with preparing project programmes using Microsoft Project and Excel to track projects from inception to the end of the Defects Liability period.
Ensure continuous communication with customers, keeping them updated on progress and managing their expectations.
Set up and maintain databases, spreadsheets, and systems as required.
Arrange meetings and training seminars, prepare meeting rooms, and organise required equipment.Required Skills & Qualifications:
Ability to work independently, exercising good initiative and judgement.
Excellent written and verbal communication skills.
Proven time management and prioritisation skills.
Experience in delivering excellent customer care and valuing diversity.
Proven attention to detail and ability to work on a variety of tasks simultaneously.
Ability to work under pressure and meet deadlines and targets.
Demonstrable experience in administrative roles, including keyboard, telephone, IT, and working with databases.
Experience in raising, monitoring, and recording work orders through a relevant housing/repair management system.
Experience in coordinating and following up on work programmes.
Experience in investigating and reporting on numerous sources of data.
Experience in dealing with a wide range of people including clients, staff, contractors, and external agencies.
Some experience with high-profile legal cases.
Experience in diary management and appointment scheduling.To apply for the Support Officer position, please submit your CV detailing your relevant experience
Salary description
£16.77 - £16.77 per hour