Key Responsibilities
Reactive Repairs Service Management
* Manage, monitor, and control the operational delivery of the reactive repairs service.
* Supervise Property Officers and Property Assistants.
* Manage external contractors delivering reactive repairs and servicing.
* Identify and resolve causes of dampness, ensuring procedures are followed.
* Promote and enforce the Association’s repairs policies daily
Customer Service
* Deliver first-class customer service to internal and external customers.
* Build and maintain effective working relationships with tenants, colleagues, and stakeholders.
* Promote a professional, ethical, and customer-focused culture.
* Ensure confidentiality and discretion in all aspects of work.
Performance & Compliance
* Ensure accurate data processing to support KPI reporting.
* Monitor contractor performance and report outcomes to senior management and the Board.
* Investigate complaints and prepare responses.
* Identify and implement training needs for repairs staff.
* Approve tenant alteration requests and arrange post-completion inspections.
* Liaise regularly with Finance and Housing Management teams.
* Attend coordination meetings.
* Provide technical supervision to Housing Administration staff.
* Prepare quotations for owner-occupiers’ share of common repair costs.
Additional Duties
* Provide technical advice and guidance to staff as required.
* Provide cover for senior management within Asset Management when needed.
* Attend Board meetings and prepare draft Board papers.
* Undertake any other relevant duties as required.
This position offers the opportunity to work for a progressive organisation that offers flexible working arrangements. If you are interested in the position, then please don’t hesitate to contact Alasdair Reid on (phone number removed)
Salary description
£50000.00 - £55000.00 per year