£12.71 per hour
37.5 hours per week
Main Purpose of Role
To operate as a claims advisor within the claims department
To support other members of the claims department in their day to day responsibilities
Completing tasks set by the Office Manager
Responding to enquiries from customers, clients, claimants and liable parties
Reaching and exceeding customer service expectations Key Accountabilities
To process automotive claims in accordance with customer requirements and procedures
To ensure high standards are maintained and errors kept to a minimum
To check individual claims paperwork and online claims data, verifying accuracy
Ensure all processing activities are carried out accurately and within customer timescales
To produce data reports and bordereaux sheets in line with customer timescales
Adopt safe behaviour; by exercising due regard for the health and safety of yourself, colleagues and clients, in line with the Company’s policies and procedures.
Adopt company policies; by meeting the expectations set out in the Company’s policies and procedures Current Challenges & Opportunities
To be aware of day to day claims workflow and monitor progress with pro-active intervention
To use time efficiently in order to assist in overall office tasks
To work effectively with customers and consistently exceed their expectations
Where possible; make recommendations to improve services and the claims process
To gain organisational awareness, learning about SGS and the services it provides
To adhere to procedures and policies We would love to hear from you
Salary description
£12.71 - £12.71 per hour