Aftersales Manager

Are you a dynamic, experienced Aftersales Manager looking for your next high-impact leadership role? Our client — a successful, fast-paced prestige main dealer in Wilmslow — is seeking a driven Aftersales professional to lead their service and parts operations. Whether you have operated as a Service Manager, Assistant Service Manager, Service Reception Manager, Aftersales Leader or even aspire toward Service Director level, this is a standout opportunity to step into a role with real influence and strategic responsibility.

This dealership needs a strong people leader who thrives in a main-dealer environment, inspires teams, elevates customer experience, and drives performance across the entire Aftersales function.

Salary: £45,000 - £55,000 basic • £70,000 - £80,000 OTE

Hours: Monday–Friday, 8am–6pm • 1in2 Saturday 9am – 1pm

Why you’ll love this role

* Company Car

* Company Phone

* Company Laptop

* Join a respected prestige dealership with an established customer base

* Lead a skilled Aftersales team with opportunities to coach, develop and inspire

* Shape processes, performance and the overall customer journey

* Full autonomy to drive marketing initiatives, efficiency improvements and departmental growth

* Senior role with genuine influence over profitability, culture and long-term success

What you’ll be doing (and doing brilliantly)

* Planning, controlling and monitoring all service department processes while developing the Aftersales team

* Coaching, mentoring and managing Service Advisors, Workshop Control and wider Aftersales staff

* Reviewing labour efficiency, labour sales, cost of sales and ensuring resources match workshop requirements

* Monitoring customer needs and competitor activity; leading targeted marketing and retention initiatives

* Overseeing accurate recording of daily operating controls, KPIs and departmental reporting

* Managing dealership assets including tools, equipment and workshop facilities

* Controlling expenses against agreed budgets and regularly reviewing management accounts

* Ensuring CSI excellence and embedding a customer-first culture

What we’re looking for

* Previous experience managing service and parts departments within a main dealer (essential)

* A solid, progressive motor trade career in Aftersales Management

* Strong leadership presence — able to motivate, influence and build a high-performing team

* Confident relationship builder at all customer and corporate levels

* Highly process-driven with deep understanding of KPIs and operational control

* Commercially aware with entrepreneurial flair to grow Aftersales revenue

* Proven track record delivering excellent CSI results

* Strong understanding of vehicle design, manufacturer standards and legislation

* Full UK Driving Licence

Sound like you?

If you're an experienced Aftersales Manager / Service Manager ready to take on a senior leadership role with a prestige dealership in Wilmslow, APPLY today — we’d love to speak with you