Based in our client's super smart West London office, successful candidates will be responsible for delivering high-quality sales and service support to customers via inbound and outbound calls. The role includes handling new reservations as well as online enquiries, ensuring customers receive accurate advice, efficient booking management and an excellent end-to-end travel experience while meeting individual and team sales targets.
This is a fantastic opportunity to join an expanding and established travel organisation and on offer is a competitive salary of up to £32k plus bonus and industry benefits such as familiarisation trips and other industry incentives.
This is a hybrid role, with a requirement of 3 days in the office, 2 from home. Hours of operation are between Mon - Sat 9am - 6pm.
If you’re interested in finding out more, please apply online.
Role of Travel Reservations Consultant:
* Handle customer enquiries efficiently, professionally and in line with SLAs.
* Provide accurate general and destination-specific travel advice for worldwide and European travel products.
* Organise and cost complex travel itineraries, ensuring all customer requirements are met.
* Deliver an exceptional customer experience on every interaction.
* Maximise sales potential on all calls by offering relevant ancillary products and services
* Demonstrate a strong sales focus, identifying customer needs and converting enquiries into confirmed bookings.
* Maximise sales potential on all calls by offering relevant ancillary products and services.
* Promote current campaigns, monthly incentives and other incentive programs.
* Make booking amendments accurately within the GDS system, ensuring compliance with airline rules and fare conditions.
* Resolve booking issues efficiently while maintaining customer satisfaction and retention.
* Perform general administrative duties related to reservations and call handling.
Skills required for the role:
* Previous travel sales experience - essential
* Working knowledge of a GDS - Amadeus or Galileo / Travelport - essential
* Excellent worldwide destination and airline knowledge
* Good attention to detail and administration skills
* Strong sales and customer service skills
* Ability to work well both autonomously and as part of a team
If you’re interested in learning more about this Travel Reservations Consultant role, please press the apply online button now!
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Salary description
£30000.00 - £32000.00 per year