IT Support Technician

Our client is a well-established local organisation in Poole, the business delivers specialist products and services to a diverse customer base across multiple sectors and relies on robust, modern IT systems to support its operations.

This is an excellent opportunity to join a stable company with a collaborative culture, strong internal support, and a commitment to continuous improvement. The successful candidate will become part of a small, professional IT team supporting users across the business.

You will act as a key point of contact for internal IT support, ensuring systems run smoothly and users receive timely assistance, the position is office based Monday to Friday paying up to £30,000pa DOE.

Duties for the Successful IT Support Technician
Providing day-to-day technical support to staff
Troubleshooting hardware, software, and connectivity issues
Setting up new equipment and user accounts
Maintaining systems through updates and preventative maintenance
Supporting telephony and business applications
Managing and resolving support tickets
Assisting with IT projects, upgrades, and improvementsSkills and experience required for the successful IT Support Technician:

Proven experience in an IT support or service desk role, or relevant IT qualifications
Strong hands-on skills in diagnosing and repairing hardware issues
Solid knowledge of Microsoft Windows desktop environments, Windows Server, and Microsoft Office
Good understanding of basic networking principles (e.g. connectivity, IP, troubleshooting)
Familiarity with business systems such as CRM, ERP, or IT service management platforms
Highly organised with strong attention to detail and a logical mindsetBenefits for the Succesful IT Technician:

Additional holidays for life events 
Holiday buy and sell scheme 
Maternity pay 
Free parking 
Free eye test
Health and wellbeing scheme If you are an experienced IT Support Technician looking for your next challenge, please apply with your CV and Yasmin will call you