Resident Liaison Officer

Resident Liaison Officer - Planned Maintenance
Location: Royal Borough of Kensington & Chelsea (Scattered Properties)
Project: Externals Works
Salary: £32,000 – £34,000 + Package
Company: Leading UK Property Services Contractor
The Role
We are currently recruiting for an experienced Resident Liaison Officer (RLO) to work with a UK-leading property services company delivering external works across scattered residential properties within the London Borough of Kensington & Chelsea.
This is a resident-facing role requiring excellent communication skills and the ability to manage relationships with residents, stakeholders, and site teams to ensure works are delivered smoothly with minimal disruption.
Key Responsibilities
* Act as the main point of contact between residents, site teams, and the client
* Build and maintain positive relationships with residents across multiple occupied properties
* Communicate programme details, access requirements, and upcoming works clearly and professionally
* Manage resident queries, concerns, and complaints, ensuring timely resolution
* Conduct resident drop-ins, home visits, and regular site presence
* Issue newsletters, letters, and notices regarding works and progress
* Support site teams by facilitating access and resident engagement
* Maintain accurate records of resident interactions and feedback
* Ensure compliance with company policies and client expectations
Requirements
* Proven experience as a Resident Liaison Officer, ideally within social housing or local authority projects
* Experience working on externals or planned works programmes
* Strong interpersonal and communication skills
* Ability to manage a scattered-site portfolio effectively
* Confident dealing with diverse communities and vulnerable residents
* Organised, proactive, and solutions-focused approach
* Full UK driving licence preferred
What’s on Offer
* Competitive salary of £32,000 – £34,000
* Attractive package including benefits
* Must have your own car
* Opportunity to work on a high-profile local authority contract
* Long-term, stable role with a market-leading contractor
* Supportive team environment with clear processes and structure