Logistics Planning & Customer Service Manager

Logistics Planning & Customer Service Manager

Cement & Packed Products Business

Are you a strategic logisticsleaderready to shape a high‑impact, centralised function at the core of our operations? We’re looking for a proactive and forward‑thinking manager to build andleadour Planning & Order Taking team.This is your opportunity to drive innovation, enhance our customer experience, and deliver real improvements across our logistics network.

If you thrive in a dynamic environment, enjoy solving complex challenges, and want to make a tangible difference, we’d love to hear from you.

What You’ll Be Doing

Build and lead a new centralised planning and order‑taking function, setting the vision and driving best practice.
Define and implement logistics excellence across processes, technology, systems, and automation.
Optimise routing, scheduling and load planning to enhance delivery performance and reduce cost.
Ensure robust and compliant order‑taking processes, preventing load contamination and minimising operational risk.
Collaborate closely with internal teams to align transport plans with supply chain and customer requirements.
Embed a culture focused on delivering excellent customer service
Ensure a Continuous Improvement process exists to maintain excellent customer service
Manage performance of transport providers, including both own‑fleet and third‑party hauliers.
Drive key delivery metrics, including OTIF (On Time In Full).
Resolve service issues and implement long‑term solutions to maintain excellent customer satisfaction.
Lead continuous improvement initiatives to increase reliability, efficiency, and service quality.
Build strong relationships with hauliers, logistics partners and customers.
Create a seamless, positive customer experience through efficient order handling and communication.
Manage all communications into the Logistics Control Tower, ensuring SLA adherence.
Work cross‑functionally to align goals, priorities and performance expectations.

What You’ll Bring

A pragmatic, resilient mindset with a structured approach to problem‑solving
Strong working knowledge of relevant road transport legislation
Clear, confident communication skills
A passion for continuous improvement and great customer service
Excellent numeracy, literacy, and attention to detail
Experience with logistics planning tools and systems
Strong stakeholder management and relationship‑building abilities
A customer‑first mindset with a focus on adding value
Ability to collaborate, influence and drive positive change
A commitment to developing, leading and motivating a high‑performing team

Your Functional Strengths

Proven experience leading a centralised logistics planning or order‑taking team
Knowledge
Proven experience in managing a customer service or logistics order taking team
Demonstrable capability of leading large teams
An inquisitive approach to always wanting to drive improvements
Experience of continuous improvement methodologies
Deep understanding of logistics planning systems, routing tools, and end‑to‑end processes

Experience & Qualifications (Desirable)

Business degree or equivalent experience
Transport Certificate of Professional Competence (CPC)
Chartered Membership of the Chartered Institute of Logistics & Transport (CMILT)If you’re ready to shape the future of our logistics capability and lead a function that truly makes an impact, we’d love to hear from you.

In addition to this rolewe also offer an extensive range of career development opportunities and industry-leading rewards, incentives and benefits including:

Bonus scheme
Enhanced holiday entitlement
Contributory pension scheme
Access to the Tarmac Reward website with discounts on retailers, holidays, etc.
Access to our Employee Assistance helpline for free and confidential advice
Access to join our Employee Communities (employee networks) we currently have nine communities inc.(REACH) Religious, Ethnic, Cultural Heritage, LGBTQ+, Parents & carers, Ability, Wellbeing, Female voice and menopause
Training and development opportunitiesInterested? Why not click here to find out more? Go on... are you ready to build your future?

Tarmac, a CRH company, is an equal opportunity employer.We arecommittedto creating aninclusivework environment for all employees andactivelyencourage applications from all sectors of the community.

Please click on the apply button to complete your application.Occasionally we receive a large volume of applications for our roles and when this happens we sometimes bring the published closing date forward, so please apply promptly to avoid disappointment.

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Tarmac Trading Limited