You'll be joining a forward‑thinking organisation that prides itself on delivering high-quality digital services and long-term value to its retained clients. You'll play a vital role in ensuring exceptional service delivery across a range of retained engagements, ad‑hoc support requests, and small to medium-sized projects. This is an opportunity to become part of a collaborative, people‑focused environment where delivery excellence is at the heart.
Your new role
As Senior Delivery Manager, you will lead the delivery of work across multiple projects, ensuring the smooth running of Service Desks, managing budgets and timelines, and overseeing high-quality outputs. You will work closely with internal teams - including Project Leads, technical specialists, and business stakeholders - to select the right delivery approach for each engagement.
Your responsibilities will include gathering requirements, producing briefs, writing user stories and acceptance criteria, and ensuring that all work meets our definition of ready. You'll support your team in scoping, estimating, capacity planning, and creating clear delivery roadmaps. You'll also ensure strong governance, maintenance of JIRA boards, accurate reporting, and effective use of documentation across each project.
A key part of your role will be monitoring progress, managing risks and issues, taking corrective action when needed, and ensuring that outputs meet defined requirements and gain client sign-off. You'll be the link between the delivery team and stakeholders, providing regular progress updates and maintaining open, proactive communication.
What you'll need to succeed
To thrive in this role, you will bring:
Experience comparing and applying different delivery methods and processes.
Practical knowledge of running Agile ceremonies (e.g. stand-ups, sprint planning).
A strong understanding of constraints such as timelines, technology and budgets.
Proven ability to scope work accurately and understand the financial impact of delivery decisions.
Awareness of revenue recognition principles and experience ensuring ETCs are accurate and completed weekly.
The ability to monitor project performance versus budget and escalate issues appropriately.
Excellent communication skills, with the ability to translate between technical and non-technical audiences and facilitate multidisciplinary discussions.
Strong planning and forecasting capabilities, with an understanding of multiple planning approaches.
The ability to identify and apply the right processes for the team and project.
Experience managing risks, issues, and different phases of project delivery.
Demonstrated leadership skills - motivating teams, providing constructive feedback, and helping maintain focus on delivery while balancing constraints.
A flexible, adaptable mindset and a genuine willingness to learn.
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
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Salary description
£35000.00 - £45000.00 per year