Works Communication Officer

We are excited to be recruiting two temporary Works Communication Officers to join our fantastic team based at Merrow Highway Depot, Merrow Lane, Guildford. These roles are hybrid, requiring two days per week at Surrey Highways Merrow Depot, where you will be co‑located with our partners and contractors.

Surrey County Council maintains around 3,000 miles of roads, and with increasing demands and tighter budgets, keeping our network safe, reliable and well‑managed has never been more important.

We're looking for two interim Works Communications Officers to join our high‑performing Works Communication Team whilst we recruit to permanent roles, helping to develop effective communications for residents, stakeholders and council members about planned works across the county.

In this role, you'll play a key part in creating clear, timely and impactful messages using a range of communication channels to help our 1.1 million residents and stakeholders plan ahead and minimise disruption caused by roadworks.

If you're proactive, organised and passionate about helping people stay informed and moving smoothly across Surrey, we'd love to hear from you.

What You'll Do

Plan, develop and deliver impactful communications that explain planned works clearly and accurately to our residents and stakeholders.
Manage, monitor and cross check detailed works programmes in order to pull out key information to inform communications.
Work closely with highways engineers to ensure information is accurate and on schedule using supplier information maps and live information of multiple works schemes.
Produce a wide range of resident-facing content including letters, emails, road signs, and social media posts.
Support the smooth flow of information across customer services, operational teams, councillors, and community stakeholders.
Manage multiple projects at once with ever changing deadlines and to be able to work independently using your own initiative to solve problems.
Deal with a high volume of customer enquiries and be able to quickly develop responses using information from colleagues, partners and stakeholders.

Your Application

In order to be considered for this interim role, your application will clearly evidence the following skills and align with our behaviours:

A background in customer communications or project management with an eye for detail and a strong work ethic.
A methodical approach with proven project management skills and the ability to juggle multiple projects and deadlines at once.
Confidence working in a fast-paced environment and picking things up quickly.
Experience using CRM and digital systems to manage and progress resident enquiries.
The communication skills to work collaboratively with busy technical teams and external stakeholders including local councillors.Connect2Surrey is a trading style of Surrey & Kent Commercial Services LLP - A joint venture between Surrey County Council & Commercial Services Kent Ltd. Connect2Surrey is an equal opportunities Employment Agency & Business. It positively encourages applications from all suitably qualified and eligible candidates