Service Desk Administrator

Service Desk Administrator

Location: Woolwich , South East London

The Company

An established HVAC and commercial heating specialist is seeking an office-based M&E Contract Support Coordinator to support its service and maintenance operations across Central London.

Job Purpose

To provide administrative support to the service department coordinate engineers across there busy clients sites , including managing quotations, coordinating subcontractor works, and overseeing purchasing processes to ensure smooth day-to-day operations.

Key Responsibilities

Coordinating engineers diary for PPM visits
Ensure all quotations are issued accurately and within required timeframes
Coordinate with subcontractors and engineers to ensure works are quoted and delivered correctly
Create and manage purchase orders for all site-related works
Work closely with the Procurement Administrator for orders outside of site capabilities
Ensure subcontractor compliance and schedule all quoted works with clients and management
Complete all required client reports relating to the site
Provide general administrative support as directed by management
Handle incoming calls to the site office
Communicate effectively with site engineers regarding reactive, quoted, and planned works to support scheduling and completion

Skills & Qualifications

Experience using job management systems
Proficient in Microsoft Office
Strong communication skills with the ability to liaise with suppliers and subcontractors
Highly organised with a methodical approach to work
Self-motivated with the ability to work independently
Able to work closely with site engineers and Head Office teams

Working Conditions & Package

Salary: £25,000 – £30k per annum
20 days holiday + 8 bank holidays
Company laptop and mobile phone provided
Working hours: 8:00am – 5:00pm (including lunch break)