Customer Service Administrator

Temporary Customer Care Advisor - 3 Month Contract (potential to go on longer) 🌟

📍 Livingston - Office Based

💰 £13.88ph - weekly paid

🕒 36 hours per week

Got a big personality and a passion for people?

Are you passionate about helping people and making a difference in your community? Do you thrive in fast-paced environments and excel at handling challenging conversations with empathy and professionalism? If you're the kind of person who lights up a room, loves a good challenge, and thrives on making others feel heard and supported-this is your moment! We're on the hunt for someone who brings energy, empathy, and a whole lot of heart to every customer interaction. And if you love solving problems and turning complaints into compliments then this is the perfect opportunity for you!

We're looking for someone with extensive customer service experience to join our clients team. This role is ideal for someone who is confident, resilient, and committed to delivering high-quality support to tenants and service users.

Key Responsibilities

Act as the first point of contact for housing-related enquiries via phone, email, and in person.
Handle difficult calls and sensitive situations with tact, patience, and professionalism.
Support tenants with housing applications, tenancy issues, and general advice.
Maintain accurate records and update housing systems.
Liaise with internal teams and external agencies to resolve issues efficiently.
Promote a positive and supportive environment for all service users.

What We're Looking For

Proven experience in a customer service role, ideally within housing, social care, or a similar sector but industry experience definitely isn't essential!
Strong communication and interpersonal skills.
Ability to remain calm and solution-focused under pressure.
Comfortable managing challenging conversations and conflict resolution.
Excellent organisational skills and attention to detail.
Proficiency in using IT systems and databases.

What's in it for you?

Be part of a supportive and dedicated team.
Make a real impact in people's lives.
Inclusive and values-driven workplace.

Interested in learning new skills and a new industry with a team of people who are the epitome of 'team work makes the dream work'? Then this role is for you, reach out now, we anticipate a high volume of applications and may not be able to give specific individual feedback to every CV.

Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website