Role
The Internal Hire Specialist plays a key part in supporting our Rehire Department. The role is fast paced and requires excellent attention to detail, strong communication, and the ability to balance priorities across multiple stakeholders. You will act as the link between our depots, customers, and Rehire suppliers, ensuring equipment requests are sourced, confirmed, and delivered within strict service level agreements.
You will be responsible for managing the full hire process from enquiry to completion, including sourcing competitive quotes, negotiating with suppliers, ensuring delivery deadlines are met, and handling administrative follow-up such as unconfirmed hires and invoice queries. This role is integral to maintaining customer satisfaction, controlling costs, and supporting the growth of our rehire network.
As part of the Rehire team, you will work to defined KPIs around speed of response, hire success rates, and administrative accuracy, with clear opportunities to improve processes and strengthen supplier relationships. This role is suited to someone who thrives in a busy environment, enjoys problem solving, and is motivated by delivering results under pressure.
About Rehire
Rehire (also known as Cross-Hire) is when we source equipment from other trusted hire companies to meet customer needs when items are not available within our own fleet. This ensures we can offer a wider range of tools and machinery, maintain service levels during periods of high demand, and deliver on time even when our depots do not hold the required equipment.
Key Responsibilities and Duties
* Act as one of the first points of contact for all depots for sourcing and pricing equipment from the Rehire network.
* Manage the quoting pipeline, ensuring pricing negotiations are competitive and customer focused.
* Proactively source and onboard new suppliers to strengthen the Rehire network.
* Maintain accurate records, supporting both depot teams and suppliers with efficient communication.
* Work collaboratively with the Rehire team to improve response speed, accuracy, and service reliability.
Key Performance Indicators (KPIs)
* Response Time SLA: All depot requests to have a response within 1 hour during business hours.
* Success Rate: Maintain a minimum of 50% success rate on sourcing and confirming hires, with a clear expectation to continuously improve this benchmark.
* Administrative Compliance: Maintain 0 unconfirmed hires older than 1 working day.
Key Skills
* Confident, outgoing personality with the ability to build strong working relationships.
* Excellent organisational, prioritisation, and communication skills.
* Demonstrated ability to work under pressure and meet strict deadlines.
* High level of dedication, self-motivation, and proactive problem-solving skills.
Desirable Skills
* Previous industry experience (plant/tool hire or Rehire).
* Knowledge of cross-hire processes.
* Proven experience negotiating with suppliers.
Working Week – Monday to Friday 8.00am to 5pm
Salary description
£28000.00 - £32000.00 per year