Location: Norwich (Baseline Centre, with outreach across Norfolk)
Hours: 30 per week (subject to Four Day Week scheme)
Contract: Fixed Term until 31st March 2027 (subject to funding)
Salary: £22,702.70 (FTE £28,000)
Leave: 23 days p.a. (pro rata) + bank holidays
Application Deadline: 17th April 2026 (may close earlier)
Interview Date: Week commencing 20th April
Reports to: Assistant Support Manager
About the Role
The Youth Connector role is a key part of the Future Support service, supporting a small but complex caseload of young people identified as High Risk, High Harm, often due to involvement in the Criminal Justice System through exploitation or criminal activity.
Working primarily from the Baseline Community Support Centre, with outreach across Norfolk, you will support young people as they approach their 18th birthday and transition into adulthood.
You will assess individual needs, develop personalised support plans, and deliver flexible, hands-on support across areas including welfare benefits, employment, education and training, housing, health, and emotional wellbeing. The role focuses on promoting positive connections and activities that enrich social, economic and emotional environments, helping remove barriers to success.
You will work closely with internal teams and external agencies to ensure each young person is connected to appropriate services and opportunities, empowering them to move forward with confidence and hope for a brighter future.
Key Responsibilities
Manage a small caseload of high-risk young people, providing tailored one-to-one support
Assess needs and develop outcome-focused, co-produced support plans
Deliver advice and practical support across welfare, housing, health, employment, and wellbeing
Support young people to access education, training, and employment opportunities
Work collaboratively with partner agencies to coordinate effective support
Undertake outreach, including home visits and community-based support
Promote independence through skills development and capacity building
Maintain accurate case records, risk assessments, and monitoring data
Ensure compliance with safeguarding, health & safety, data protection, and lone working procedures
About You
You have experience delivering advice and support, ideally within youth work or with vulnerable individuals, and a strong understanding of the challenges they face.
You are skilled in building trusting relationships and supporting individuals to navigate complex barriers through effective support planning. Your approach is empathetic, patient, and person-centred, while also confident in applying appropriate challenge where needed.
You have a broad knowledge across areas such as housing, health, employment, finance, and safeguarding, and understand how to connect individuals with the right services.
You are proactive, flexible, and able to work both independently and as part of a team, with a solution-focused mindset and commitment to achieving positive outcomes.
A full driving licence and access to a vehicle is essential.
About Future Projects
Future Projects is a Norwich-based charity helping people in difficult situations build their strengths, skills, confidence, and resilience to transform their lives.
We deliver community-based services focused on education, health & wellbeing, skills, employment, and improved life chances, supporting those facing social exclusion and poverty.
We are a Living Wage, Disability Confident, and Equal Opportunities employer, and operate a Four Day Week model following successful probation.
Additional Information
No line management responsibilities
Enhanced DBS and right to work in the UK required
Travel across Norfolk required
Evening and weekend work may occasionally be required
Induction and safeguarding training provided
Four Day Working Week available after probation
Salary description
£22702.00 - £22702.00 per year