Redditch (Office-Based)
Up to £30,000
Our client is a well-established and growing engineering business, seeking an organised and detail-oriented Engineering Scheduler to coordinate their field service operations.
This is a key role within the business, responsible for ensuring engineers are efficiently scheduled, customers are kept informed, and service delivery runs smoothly.
Key Responsibilities
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Schedule and coordinate field service engineers, ensuring optimal utilisation and efficient routing
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Act as the main point of contact for engineers and customers regarding service appointments
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Manage reactive and planned maintenance schedules, prioritising urgent requests where required
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Monitor job progress and adjust schedules in real-time to accommodate delays or changes
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Liaise with internal teams to ensure parts, equipment and resources are available for scheduled work
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Maintain accurate records of jobs, engineer activity and customer updates within internal systems
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Communicate effectively with customers to confirm bookings and provide updates on service visits
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Support the wider operations team with administrative tasks as required
Requirements
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Proven experience scheduling field service engineers is essential
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Strong organisational and time management skills, with the ability to juggle multiple priorities
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Excellent communication skills, both written and verbal
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Confident working with scheduling systems and Microsoft Office (particularly Excel)
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Ability to remain calm under pressure and adapt to changing workloads
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A proactive and problem-solving mindset with strong attention to detail
What’s on Offer
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Salary up to £30,000
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Stable, long-term opportunity within a growing engineering business
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Supportive and collaborative team environment
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Office-based role in Redditch
If you have experience coordinating field engineers and are looking for a fast-paced, rewarding role, our client would be keen to hear from you
Salary description
£26000.00 - £30000.00 per year