Service Coordinator

Job Title: Service Coordinator
Location: Trowbridge

£28-32,000

My client is a catering equipment company offering maintenance and servicing
supporting restaurants, hotels, care home and food service related businesses. Due to continued growth, we are looking for an organised and proactive Service Coordinator to join their team.

The Role:
As a Service Coordinator, you will play a key role in ensuring the smooth delivery of their service operations. You will be responsible for scheduling engineers, managing service requests, and maintaining excellent communication with customers and internal teams.

Key Responsibilities:

Coordinate and schedule service engineers for installations, maintenance, and repairs
Act as the first point of contact for customer service enquiries
Manage service calls from start to completion, ensuring timely resolution
Liaise with engineers, suppliers, and customers to ensure efficient workflow
Maintain accurate records of service activities and customer interactions
Prioritise urgent jobs and handle reactive service requests effectivelyRequirements:

Previous experience in a coordination, scheduling, or customer service role
Strong organisational and multitasking skills
Excellent communication and interpersonal abilities
Ability to work under pressure and meet deadlines
Proficient in Microsoft Office and service management systemsWhat Is Offered:

Competitive salary
Supportive team environment
Opportunities for career progression
Ongoing training and developmentHow to Apply:
If you are a highly organised individual with a passion for delivering excellent service, we would love to hear from you. Please submit your CV and a brief cover letter outlining your experience.

Join my client and help keep the hospitality industry running smoothly