Location: Hammersmith & Fulham, West London
Salary: £65,000 - £75,000 + £5,000 Car Allowance + Package
About the Client
Our client is a leading family-owned construction company with over 50 years of experience delivering high-quality refurbishment and maintenance services across London and the Southeast. With a turnover exceeding £55 million, they work with both private and public sector clients, delivering planned and reactive works for housing associations, local authorities, and commercial organisations.
Their core focus includes kitchen and bathroom refurbishment programmes, planned maintenance, and reactive repairs, ensuring high-quality living standards for residents across their portfolio.
Role Purpose
The client is seeking an experienced Contract Manager to oversee kitchen and bathroom refurbishment programmes alongside reactive maintenance contracts within social housing.
The successful candidate will ensure projects are delivered on time, within budget, and to the highest standards of quality and resident satisfaction. You will manage all aspects of contract delivery, including planning, resource allocation, cost control, and team leadership, while acting as the key liaison between clients, residents, subcontractors, and internal teams.
Key Responsibilities
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Lead and manage kitchen & bathroom refurbishment and reactive maintenance contracts, ensuring efficient delivery and high-quality outcomes.
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Oversee site teams, subcontractors, and suppliers to maintain programme targets and service levels.
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Monitor project and contract performance, including KPIs, SLAs, costs, risks, and opportunities, reporting to senior management.
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Ensure compliance with all Health & Safety regulations and promote a strong safety culture.
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Manage resident liaison processes, ensuring minimal disruption and high levels of customer satisfaction.
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Support procurement, workforce planning, and ongoing development of teams.
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Maintain accurate records, reporting systems, and documentation in line with contractual requirements.
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Act as the main point of contact for clients, ensuring expectations and service standards are consistently met.
Qualifications & Skills
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SMSTS Certification
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Strong leadership, organisational, and communication skills
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Experience managing planned works (Kitchens & Bathrooms) and reactive maintenance contracts within social housing
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Proficient in Microsoft Office (Word, Excel, MS Project desirable)
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Proven ability to manage multiple workstreams, teams, and stakeholders
Why Work with the Client?
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Join a well-established, family-owned company with a strong reputation in the social housing sector
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Lead essential refurbishment and maintenance programmes that directly impact residents’ homes
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Work within a supportive and collaborative environment
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Excellent opportunities for career progression and professional development
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Competitive salary and benefits package
Salary description
£65000.00 - £75000.00 per year