Key Responsibilities
Proactively chase outstanding invoices via telephone, email, and other communication methods to ensure timely payment.
Maintain regular contact with customers regarding overdue balances.
Reduce debtor days and keep aged debt within company targets.
Record all collection activity accurately within the accounting or CRM system.
Identify payment issues and escalate where necessary.
Resolve basic invoice or payment queries by liaising with internal departments where required.
Send customer statements, reminder letters, and payment requests.
Monitor and follow up on payment plans where agreed.
Maintain professional and consistent communication with customers.
Provide regular updates to the Credit Control Manager on collection progress.
Ensure all activity follows company credit policies and procedures.
Key Performance Indicators (KPIs)
Reduction of overdue debt.
Achievement of collection targets.
Debtor days (DSO).
Number of daily customer contacts.
Aged debt performance.
Skills & Experience Required
Previous credit control or debt collection experience preferred.
Strong telephone-based collection skills.
Confident communicator with the ability to handle difficult conversations.
Highly organised with strong attention to detail.
Persistent, resilient, and target driven.
Basic understanding of accounts receivable processes.
Experience using accounting systems (e.g. Sage, SAP, NetSuite, or similar) is desirable.
Good Microsoft Excel and email skills.
Personal Attributes
Professional and confident on the phone.
Persistent and results-focused.
Strong negotiation skills.
Ability to work independently and manage a high volume of accounts.
Positive and proactive attitude.
The role is temporary with the view to go on a 6 month contract. Hours are 830am-5pm with 1 hour for lunch or 9am-5.30pm with 1 hour for lunch and its fully office working
Salary description
£15.00 - £18.00 per hour