Head of Ecommerce
Role Profile
Reports to: Directors
Location: Glasgow, office based
Salary: Dependent on experience
Hours: 42.5 hours per week (8.30am to 5.30pm)
Company Introduction
Trespass is a leading outdoor clothing and equipment brand known for its commitment to performance, quality, and affordability. With over 300 retail stores worldwide and an established web presence in the UK along with exciting opportunities to further expand into Poland, Canada and Germany, Trespass designs gear to suit everyone from casual adventurers to serious outdoor enthusiasts. The brand offers a wide range of products, including waterproof jackets, ski wear, hiking boots, and camping gear — all engineered to withstand the elements while offering comfort and style. Trespass prides itself on innovation and accessibility, making the outdoors open to all.
Role Overview
As the Head of Ecommerce, you will lead our online business across the Trespass and Nevisport websites, marketplaces, and international channels. You will oversee our Trading, Performance Marketing, Merchandising, Content Marketing, Optimisation (SEO, GEO), Marketplace, Development, BI, Customer Service and Photography teams as well as reporting directly to the company owners/ Directors.
You will be responsible for delivering revenue growth, optimising the customer experience, and have full ownership of digital trading performance. Additionally, you will demonstrate operational excellence across our ecommerce platforms and marketplace channels. This is an exciting opportunity to contribute to the growth of a successful and well-known brand.
What does a typical day look like?
- You will be responsible for Trespass and Nevisport Ecommerce websites including Trading, Website Merchandising, Tech Platform Ownership (Adobe Commerce, Rithum).
- Lead Amazon strategy across 1P and 3P.
- Manage a team of over 35 people and co-ordinate with external service providers.
- Oversee UK and International Marketplace Strategy.
- Manage trading calendar and ecommerce metrics, as well as courier management.
- Drive UX, CRO, and website development to enhance customer experience.
- Responsibility over forecasting, budgeting, and product planning for online exclusives and Amazon 1P.
- Ensure PCI compliance, website security (including WAF), and domain estate management.
Skills
- Pricing & promotion strategy
- Revenue optimisation mindset
- Strong financial literacy (P&L understanding)
- Paid Search & Shopping
- Paid Social understanding
- SEO fundamentals
- Marketplace marketing
- Attribution awareness
- On-site merchandising strategy
- Product prioritisation
- Conversion optimisation
- Seasonality & demand planning
- Promotion execution
- Ecommerce platforms (Adobe Commerce)
- APIs
- Site architecture
- Hosting/CDN
- Security awareness (PCI, WAF, fraud prevention)
- Ability to brief and manage developers
- Amazon Vendor vs Seller models
- Buy Box mechanics
- Marketplace fee structures
- Listing optimisation
- Channel conflict management (DTC vs Amazon)
- Delivery SLAs & cost structures
- Returns management impact
- Fulfilment performance metrics
- Impact of logistics on conversion
- Experience with Magento/ PHP based architecture appreciated but not a pre-requisite
About You
- Prior experience in a senior ecommerce or digital trading role.
- Confident leading cross-functional teams and external partners.
- Experience in managing platforms, marketplaces, and international trading.
- Demonstrated experience leveraging AI-driven tools to optimise customer journeys – e.g. Personalisation engines, predictive analytics, or dynamic pricing algorithms.
- Ability to interpret machine learning insights from recommendation systems, search optimisation models, and customer segmentation tools to inform merchandising and content strategies.
Working for Trespass
- You will receive 30 days holiday, inclusive of Bank Holidays. This entitlement increases 32 days after 2 years’ service to ensure you keep a healthy work-life balance and have lots of exciting plans in place to look forward to
- Benefit from our corporate discounts for you, your friends and family, making the most of the great outdoors
- Relaxed dress code
- Free parking as there is nothing worse than parking meters and additional costs, meaning…. Buy the coffee!
We want like-minded, committed individuals to join us and be part of our continued success so if this sounds like a good fit for you then we welcome you to apply.
Salary information will be determined by experience and fit and decided at point of offer, however, if you have any questions relating to this, please get in touch.