Sales & Operations Coordinator

Salary: £30,000 - £35,000 per annum (negotiable, depending on experience)
Hours: Monday to Friday, 7.30am - 4.00pm
Benefits include:

Company pension scheme
On-site parking
Easy access to public transport
Lunch provisions
Recognition and reward initiatives
Friendly, close‑knit office environment
Genuine long-term progression opportunities within a growing businessThe Opportunity We're recruiting on behalf of a fast-growing, service-led organisation that has seen significant expansion over recent years and continues to invest in its people and operations. As part of this growth, our client is creating a brand-new Sales & Operations Coordinator role to support a high-performing Key Account Manager and ensure customers receive an outstanding, seamless service.

This is a busy, fast-paced role where priorities can shift quickly. It will suit someone who enjoys juggling multiple tasks, thrives on organisation, and takes real pride in delivering an exceptional customer experience.

The RoleWorking closely with the Key Account Manager, you'll become a central point of coordination between customers, engineers and suppliers, taking ownership of day-to-day operational and administrative activity so sales and service delivery run smoothly.

Key responsibilities include:

Processing customer orders and managing service workflows
Coordinating service, remedial and emergency call-outs
Raising purchase orders in line with agreed schedules and supplier quotations
Booking site visits and liaising with customers, suppliers and engineers
Monitoring job progress to ensure service level agreements are met
Reviewing completed paperwork and escalating any discrepancies
Acting as a primary point of contact for customer service enquiries
Managing inbound calls, emails and job status updates
Proactively reviewing upcoming work schedules and future demand
Supporting the Key Account Manager by removing administrative burden
Issuing completion certificates, permits and documentation to clients
Providing general administrative support to ensure smooth office operationsAbout You Our client is looking for a sharp, organised and people-focused coordinator who can confidently manage multiple priorities and communicate effectively at all levels.

You'll ideally bring:

Experience in a sales support, operations or coordination role
Strong organisational and planning skills
Excellent communication skills, both written and verbal
A calm, solution-focused approach in a fast-paced environment
High attention to detail and strong follow‑through
Confidence dealing with customers, suppliers and engineers
Good IT skills, including Word, Excel and Outlook
Knowledge of London and the South East (advantageous)
A proactive, team-oriented mindsetEmotional intelligence, professionalism and the ability to build rapport will be key to success in this role.

Why Apply? This is a fantastic opportunity to join a growing, stable business where people genuinely matter. You'll be trusted, supported and given the space to develop, with clear opportunity to progress as the organisation continues to expand.

If you're looking for a varied role that blends sales support, operations and customer coordination, we'd love to hear from you