Internal Account Manager

INTERNAL ACCOUNT MANAGER JOB SUMMARY:
  
Our client is a well-established supplier of high-quality components to a diverse customer base across the UK.  They are recognised for their responsive, technical expertise, and commitment to adding value at every stage of their process.

They are looking to recruit an Internal Account Manager, who can confidently take ownership of an established customer portfolio, maximising revenue from incoming sales opportunities and driving growth through existing customer relationships.

This position would be ideal for someone who is naturally inquisitive, relationship-driven, and motivated to grow revenue through cross-selling and upselling, rather than purely generating new business. You will use insight, curiosity, and collaboration to uncover opportunities within existing accounts, proactively identifying ways to add value, strengthen partnerships, and increase customer lifetime value.

This is a commercial role focused on developing existing relationships, responding to inbound enquiries, and driving additional revenue through cross-selling and upselling, rather than cold outbound sales.

INTERNAL ACCOUNT MANAGER KEY RESPONSIBILITIES:

Manage and respond to incoming sales enquiries and customer orders, ensuring a high level of service and responsiveness
Identify opportunities to cross-sell and upsell additional / complementary products and solutions in line with customer needs
Build strong relationships with existing and dormant customers, becoming a trusted point of contact
Take ownership of customer accounts, ensuring long-term growth and retention
Proactively review customer orders and buying patterns to identify additional sales opportunities
Work closely with internal teams to ensure smooth processing of orders and delivery of solutions
Develop strong technical and product knowledge to confidently advise customers
Translate customer requirements into commercially viable solutions
Maintain accurate CRM records, tracking opportunities and customer interactions
Share insights on customer behaviour, trends and opportunities to support wider business growth THE IDEAL CANDIDATE WILL HAVE:

Previous experience in either an Account Management, Internal Sales, technical sales or similar customer relationship role – essential
Proven ability to identify and convert upselling or cross-selling opportunities
Strong relationship-building and communication skills
Commercially aware, with a natural ability to spot opportunities to grow revenue
Organised, proactive and able to manage multiple customer enquiries effectively
Comfortable working within a technical or product-led environment (or willingness to learn)
A team player with a positive, solutions-focused approach BENEFITS PACKAGE:

Competitive basic salary (up to £35k)
• Generous bonus / commission incentive
• Free parking on site
• 23 days holiday, plus bank holidays
• Company pension contribution scheme
• Full time working hours with an early finish on a Friday!
• Company social events and a collaborative, friendly team who are genuinely invested in the wellbeing and success of the business
• Lovely open plan offices, with break out rooms and generous employee facilities
• Genuine opportunity to grow and develop within a successful and expanding business For more information about this position, or to apply, please contact Joy Bruce at Collaborate Recruitment