This is an excellent opportunity for a hands-on leader who thrives in a fast-paced, flagship environment and is passionate about delivering high-quality service while leading and developing a team.
The Opportunity
As Café Supervisor, you will play a key role in ensuring the smooth and efficient operation of a high-volume café. You will support the management team in driving performance, maintaining standards, and delivering an exceptional customer experience.
This role requires a proactive, organised individual who is confident managing people, performance, and compliance within a fast-paced hospitality setting.
Key Responsibilities
Operations & Service Delivery
* Oversee the daily running of a flagship, fast-paced café
* Ensure consistently high standards of food quality and customer service
* Lead by example, remaining hands-on within service
People Management
* Supervise, support and motivate café staff
* Lead on rota planning and resource management
* Provide coaching and on-the-job training to team members
Performance & Commercial Focus
* Implement KPI setting and performance monitoring
* Drive revenue growth through effective service and upselling
* Assist in managing costs, including labour and stock
Stock Control & Compliance
* Oversee stock control, ordering and waste management
* Ensure all health & safety, hygiene and food safety standards are met
* Maintain full compliance with policies, procedures and audit requirements
About You
We are looking for a confident and capable supervisor with strong operational and people management experience.
Essential:
* Experience working in a fast-paced, high-volume or flagship café environment
* Previous supervisory or team leadership experience
* Experience managing rotas and staffing levels
* Strong understanding of KPIs and commercial performance
* Knowledge of health & safety, hygiene and food safety standards
* Experience in stock control and cost management
* Hands-on approach with previous cooking or food preparation experience
What’s on Offer
* Competitive salary
* Generous annual leave entitlement plus bank holidays
* Pension contribution and life assurance
* Enhanced pay for evenings, weekends and bank holidays
* Ongoing training and development
* Staff discounts across café and retail sites
* Supportive and collaborative working environment
Apply
For a confidential discussion or to apply, please submit your CV.
Hamilton Barber Recruitment is committed to delivering a transparent and inclusive recruitment process, ensuring all applicants are treated fairly and with respect
Salary description
£25000.00 - £26000.00 per year