Lyndhurst (New Forrest)
Hybrid Working (50% in the office)
£18.48ph
Purpose:
To manage, lead and develop the Housing Business Support Administrative team within the Housing Support Hub.
Ensuring all tasks are completed on time and to a high standard whilst providing the wider housing service and tenants with a knowledgeable and responsive service
To support day to day activities undertaken by the Housing Business and Customer Manager including freedom of information and data protection activities, complaint handling and project support.
The postholder will support the disrepair response team, leading on initial contact triage of damp, mould and disrepair reports based on priority with tenants, arranging of repair and maintenance works with inspectors and operatives.
Maintaining detailed, accurate records and ensuring all stakeholders are kept informed of progress.
To ensure that resilience is in place, and where needed provide the support, to cover periods of absence and changes in operational demand for the smooth running of the service, including residual customer contact team during peak periods.
To develop and implement procedures, in conjunction with the Business and Customer Manager to support business objectives, including compliance with the new social housing regulations, for which the council must submit an annual return on performance.
Whilst ensuring efficient delivery of the service and providing excellent customer service to internal and external stakeholders.
To find out more information please contact (url removed)
Recruitment is done in line with safe recruitment practices. We are an equal opportunity agency
Salary description
£18.48 - £18.48 per hour