Complaints Handler

Complaints Handler
Location: Ashford
Contract: Full Time
Rate: Competitive, dependent on experience
Our client is seeking a proactive and detail‑oriented Complaints Handler to join their dedicated Risk and Compliance team. This role is essential in supporting the organisation’s commitment to delivering a high‑quality, transparent, and accountable service to all clients.
Role Summary
As Complaints Handler, you will be responsible for the full investigation and resolution of complaints made to the firm under the formal Complaints Handling Policy. You will assess concerns raised, gather and review evidence, communicate with relevant internal teams, and prepare clear written responses in line with regulatory expectations and internal standards.
You will also work closely with legal teams across the business, offering guidance where client concerns arise and supporting them in applying best practice around compliance and client care. This position requires excellent communication skills, strong analytical ability, and confidence in balancing impartiality with commercial awareness.
This opportunity would particularly suit an experienced solicitor, lawyer, or legal professional looking to broaden their expertise within the risk and compliance field. Individuals with previous complaints handling or regulatory experience within a professional services environment are strongly encouraged to apply.
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