About the Company:
Call Systems Technology (CST) is a leader in innovative communication technology and critical alert solutions. Trusted experts for 30 years, we supply sectors including hospitality, retail, industry, leisure, education, healthcare and the luxury market.
We provide on-site wireless communications including paging systems, two-way radios, critical alarms, call buttons and our Gen2 messaging and alarm monitoring software. Our solutions are found in 5-star hotel chains, investment banks, household-name retailers, super-yachts, football stadiums, museums, global restaurant groups, and many other industries and sites around the world.
About the Role:
* You’ll work closely with the Senior Account Managers and our Support teams to learn the products, systems and solutions CST offers.
* Learn our products, ISO processes and documentation via a structured training program including time with each relevant department to really get to grips with our company offering and procedures.
* Manage sales administration and processes related to the role –raising Quotations and Sales Orders, CRM, research, documentation and diary management.
* Make calls to stakeholders, both internal and external, confirming installation dates, engineer and parts availability or info as required
* Take occassional inbound client calls when required to assist the Account Managers and colleagues
* Liaise with Sales, Warehouse, Logistics and Shipping departments where required to ensure order success for our clients.
* Update client information and any call / appt / info details to our CRM system; check existing information to ensure correct and current.
About you:
* You’ll have a minimum of 3 years’ experience in sales support (ideally in an environment such as technical products or systems, manufacturing, or engineering) and sales order processing
* Experience in a process-driven environment (ISO preferred) with good understanding of workflow methodology. Right first time philosophy.
* Excellent attention to detail and recall, experice of quotes using product codes (BOM helpful) and strong numeracy essential!
* Proficient with MS Office 365 - Word, Excel, PPT, MS Teams, CRM (Hubspot and Sage) and Sales Order entry (Sage ideally, or similar)
* Customer-focused and friendly, professional telephone manner
* Strong email and verbal communication skills are required as you will often communicate directly with the prestigious clients we work with
* Ability to develop a foundational technical knowledge of our products - must be keen to learn how to put products together for solutions.
* Live within a reasonable commute to our office in Elstree
Salary description
£25000.00 - £28000.00 per year