Salary: Circa £32,000 + commission
Job Type: Full-time, Permanent
About the role
We’re working with a growing agri business supporting farmers across the UK and beyond, and they’re looking for a Customer Support Advisor to join their team.
This is a busy, customer-focused role where you’ll be the first point of contact for people working in the farming and agriculture sector. You’ll spend your day handling a high volume of incoming calls and web chats, helping farmers with queries and guiding them through how to get the most from the system.
If you understand farming, enjoy speaking to people, and are comfortable in a fast-paced environment, this is a great opportunity to move into a stable, office-based role within the agriculture industry.
What you’ll be doing
Handle a high volume of inbound calls and web chat enquiries from farmers and agri customers
Support users across the farming and agriculture sector with day-to-day queries
Guide farmers step-by-step, helping them use the system effectively
Explain features in a simple, practical way that makes sense for real farm use
Troubleshoot issues and provide clear, helpful solutions
Build strong relationships with customers in the agri and farming community
Work towards targets around response times and customer satisfaction
Share feedback from farmers to help improve the service and overall experience
What we’re looking for
Farming or agriculture knowledge is essential (livestock, dairy, beef or general farm experience)
Experience in a customer support, call centre, or customer-facing role
Comfortable handling a high volume of calls and web chats
Confident communicator who can explain things clearly and simply
Patient, helpful, and good at problem-solving
Organised and able to manage multiple conversations at once
Comfortable using systems, CRM tools, and digital platforms
A team player with a down-to-earth approach
The ability to attend farmers shows throughout the summer
What’s on offer
Salary up to £32,000 plus commission
Hybrid working, own transport required due to office location
A supportive team environment within a growing agri business
The chance to work closely with farmers and make a real impact day-to-day
Your CV will be forwarded to Jonathan Lee Recruitment, a leading engineering and manufacturing recruitment consultancy established in 1978. The services advertised by Jonathan Lee Recruitment are those of an Employment Agency.
In order for your CV to be processed effectively, please ensure your name, email address, phone number and location (post code OR town OR county, as a minimum) are included
Salary description
£30000.00 - £32000.00 per year