Location: Redditch
Salary: £30,000 – £34,000 (dependent on experience)
About the Role:
We are seeking a proactive and customer-focused Internal Sales Executive to join our growing team. This is a fantastic opportunity for someone with a background in freight forwarding or logistics who enjoys building relationships and delivering excellent service.
Key Responsibilities:
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Act as the first point of contact for new and existing clients, providing a professional and responsive service
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Prepare and provide accurate quotations for existing customers via email and telephone
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Manage and develop key customer accounts, ensuring high levels of satisfaction and retention
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Proactively engage with existing clients to encourage repeat business and re-bookings
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Deliver exceptional customer service, handling queries and resolving issues efficiently
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Work closely with Business Development Managers (BDMs) and internal stake holders.
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Maintain strong knowledge of international freight operations, including both import and export processes
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Liaise with operational teams to ensure smooth service delivery and accurate pricing
Requirements:
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Previous experience within freight forwarding or logistics (air, sea, or road)
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Strong understanding of international imports and exports
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Excellent communication and relationship-building skills
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Confident handling quotations and customer enquiries
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Organised, detail-oriented, and able to manage multiple accounts
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Operational background within freight/logistics is highly desirable
Salary description
£30000.00 - £34000.00 per year