Customer Service Representative

Helpdesk Operator

Salary: £24,969 per annum

Location: Glasgow Head Office (G5 0US)

Contract type: Permanent , Days

Full time: 37.5 hours per week. Working 5 over 7 days.

Contract: Asda

Here's what you can expect to be doing:

* Handling inbound and outbound calls, and logging jobs in a fast-paced environment

* Co-ordinating contractors and City Technicians to ensure they attend to our City standards

* Working in partnership with customers to achieve results

* Completing a variety of administrative tasks such as quotes, uplifts, emails

* End-to-end job management

* Working as part of a team to drive customer excellence

Here's what we would like from you:

* Driven and passionate with a great attitude to deliver customer excellence

* Helpdesk experience in facilities management

* Excellent verbal and written communication skills

* Accuracy and attention to detail

* Ability to work as part of a team and effectively manage own workload

* Administrative experience, including knowledge of Microsoft office packages

* Previous contact centre/call centre/helpdesk experience

Here are the benefits we offer:

* 33 days (6.6weeks) paid holiday for a full-time contract

* 37.5 hours per week contract

* Free on-site parking

* Subsidised canteen facilities & vending machines

* Access to Mental Health First Aiders

* Recommend a Friend incentive

* Pension scheme – up to 5% matched contribution

* Company-funded Healthshield cash plan. Healthshield gives you money back on everyday healthcare costs, including dental, optical, physio, wellbeing, and much more

* Salary sacrifice schemes, including Smart Tech and Cycle to Work

* Great development and career opportunities

* Access to One City, our reward and recognition hub. One City provides access to a host of benefits:

* Discounts and cashback at hundreds of supermarkets and retailers, such as Apple, Costco, Currys, IKEA, Argos, and more

* Health and wellbeing centre, which has a range of resources, including - an employee assistance programme, health and wellness apps, recipes, fitness videos, physio, discounted gym membership and mindfulness tips

* Access to our colleague reward and recognition tools, with awards ranging from £5 - £250