Coventry – 100% Site Based
£50,000
Plus, Company car or car allowance and other attractive benefits
Our very successful, innovative and forward-thinking Client is looking to recruit an experienced, technical Service Manager.
Duties:
* Lead and coordinate Service Engineer activities and schedules to maximise customer satisfaction and operational efficiency
* Diagnose laser and laser system faults remotely and determine appropriate corrective actions
* Manage the planning and execution of on-site Field Service interventions, including spare parts and equipment coordination
* Oversee pre-delivery inspections and customer site readiness to ensure smooth system installations
* Provide technical sales support for product, application and installation enquiries
* Act as the primary escalation point for service-related enquiries, ensuring fast and professional customer support
* Drive continuous improvement through analysis of field service reports and operational performance
* Manage spare parts inventory to optimise turnaround times and maximise customer uptime
* Collaborate closely with UK, European and US teams to ensure aligned and seamless service operations
Person Specification:
* Technical qualification in electrical engineering, or electronic engineering
* Hands-on engineer with 3–5 years of relevant professional experience
* Strong troubleshooting capability in analogue and digital electronics
* Experience with communication protocols (e.g. fieldbus systems) would be advantageous
* Familiarity with industrial software or the ability to quickly learn technical systems
* Applications experience in laser welding or other laser processes is beneficial
* Ability to analyse and assess complex mechanical components
* Strong communication skills and a collaborative team player
* Willingness to travel within the UK and Ireland and occasionally internationally
Salary description
£50000.00 - £50000.00 per year