Telford
Permanent
£27,750 with pay review after probation
Monday – Friday 8.30am – 5.00pm
Hybrid available after probation
This is an excellent opportunity to join a well-established and growing manufacturing organisation. The role offers a permanent position within a supportive and collaborative team environment.
The primary purpose of the role is to manage customer requirements from initial enquiry through to order processing, ensuring a high standard of service throughout the customer journey. Working closely with a Senior Customer Service professional and the wider sales team, you will play a key role in handling customer enquiries, processing orders, maintaining accurate records, and supporting sales activities.
The successful candidate will act as a central point of contact for customers, ensuring orders are processed efficiently, queries are resolved promptly, and customers are kept informed about the progress of their orders.
Key Responsibilities
* Deliver a consistently high level of customer service, ensuring all customer interactions are handled professionally, promptly, and courteously.
* Process customer orders received via telephone, email and portals, ensuring accuracy and timely entry into internal systems.
* Act as the first point of contact for customer enquiries, providing information regarding products, order status, delivery schedules, and general queries.
* Support the international sales team with administrative tasks such as preparing customer quotations, compiling reports, and assisting with the onboarding of new customers.
* Maintain and update customer records and profiles within internal systems to ensure data accuracy and accessibility.
* Monitor and record customer feedback, including insights into customer expectations and competitor activity, helping the business improve its service offering.
* Identify opportunities to maximise sales through proactive customer engagement and the promotion of relevant products or services.
* Carry out some sales activity with both new and existing customers to generate leads, introduce new product lines, and arrange appointments for the external sales team (this is a smaller part of the job).
* Contribute to the ongoing improvement of internal systems, procedures, and working practices to enhance customer service efficiency and operational effectiveness.
* Maintain and strengthen existing customer relationships while supporting the development of new accounts.
* Provide general administrative and operational support to the customer service and sales teams as required.
* Occasionally travel with members of the European sales team to attend sales exhibitions, industry events, or internal meetings, representing the organisation and introducing products to potential customers (this isn’t regular, just a very occasional trip / visit).
Skills and Experience
* Previous experience in a fast-paced customer service or sales support role.
* Strong communication and interpersonal skills, with the ability to build positive relationships with customers and colleagues.
* Excellent attention to detail and accuracy, particularly when processing orders and managing customer data.
* Confident IT skills and experience working with order processing systems, databases, or CRM platforms.
* The ability to work both independently and collaboratively within a team environment.
* A proactive and flexible approach, with the confidence to use initiative and identify opportunities to improve processes or support sales growth.
* Strong organisational skills and the ability to manage multiple tasks in a high-volume environment.
French or German language skills would be advantageous but are not essential.
The application process:
Our mission is to support our clients in their creation of an equal, diverse and inclusive workforce. We are committed to providing a barrier-free recruitment process, so if you require any reasonable accessibility adjustments within the application process, then please make it known at the earliest opportunity.
We will carefully consider your details and advise you if we're able to progress with your application within 72 working hours. If you do not hear from us within this time your details won’t be retained. So, if you're not successful on this occasion, do continue to respond to future roles we advertise. In the meantime, all good wishes and continued success with your search for employment.
About Us
Prince Personnel are an employment agency working on behalf of our client. Whether you’re seeking a new permanent position, temporary assignment or contract you’ll find us easy to deal with. Located in thriving Telford, we focus on jobs in Shropshire, Staffordshire and North Wales. Prince Personnel specialise in commercial, accounts and finance and technical recruitment. With the best jobs around we are an independent agency working hard for you.
Reference: DE26875
Salary description
£27750.00 - £27750.00 per year