Redditch, Worcestershire
Monday to Friday, 9am to 5pm
Do you care about getting things right for customers — especially when things don’t go to plan?
We’re looking for a Customer Service Advisor who takes real pride in guiding customers through their journey, owning issues end-to-end, and making sure people feel listened to, informed, and supported.
This role sits at the heart of our clients business. From installation through to completion, you’ll be the main point of contact, keeping customers updated, working closely with installers and project managers, and seeing every case through to resolution.
What you’ll be doing day to day
* Acting as the customer’s main point of contact during their installation
* Making regular outbound calls to customers and installers to check progress and tackle issues early
* Managing complaints and problems through to resolution with empathy and ownership
* Liaising with project managers and internal teams to keep everything moving
* Tracking installations and customer journeys accurately on the CRM system
* Updating systems, trackers, and reports to ensure full visibility of progress
* Collecting outstanding balances once work is completed
* Working towards individual and team KPIs while maintaining a high standard of service
* Supporting teammates and providing cover when needed to keep service levels high
What we’re looking for
* Experience engaging with customers in a service-focused environment
* A genuinely empathetic, customer-first approach
* Excellent verbal and written communication skills
* Ability to juggle priorities and stay calm under pressure
* Strong attention to detail and organisational skills
* A proactive attitude to problem-solving and ownership
* Confidence using Microsoft and Outlook
What makes someone great in this role
* You listen properly and reassure customers with confidence
* You take responsibility — you don’t pass problems around
* You work well with others and step in when the team needs support
* You stay professional and solutions-focused, even on tough days
* You understand that great service, smooth installations, and timely payments all go hand in hand
Why join us?
This is a role for someone who wants to make a real difference to customer experience, not just log calls. You’ll be trusted to manage your cases, supported by a wider team, and valued for the care and professionalism you bring to your work.
If you’re the kind of person who takes pride in doing things properly — and wants a role where empathy, ownership, and teamwork actually matter — we’d love to hear from you.
Apply now as immediate interviews are available
Salary description
£28000.00 - £28000.00 per year