Service Operations Manager

Location: Central London
Summary of Role
A key role within the growing H&K Fire Detection team heading up the service delivery with a drive to making sure that both client SLA’s are achieved and the Fire Detection service department is efficiently and inline with company standards.
A capable understanding of fire systems is essential and this role would ideally suit somebody from a previous fire engineering background or experience in a similar Service Manager role within the engineering industry.
What you will be doing
* Leading, recruiting, developing and line managing the engineering team.
* Coordinating with contractors and suppliers.
* Managing the resolution of any delays.
* Hiring and training new employees.
* Managing process improvements.
* Ensuring compliance with regulatory requirements.
* Managing materials and equipment budget.
* Ensuring quality of work carried out by engineering staff and sub-contractors complies with LPS requirements.
* Managing and delegating engineering escalations within the department.
* Attending monthly management meetings to both contribute and work with the other senior managers within the business.
* Meeting clients as and when required.
* Ensure a safe and secure working environment at all times for our own employees and those of our customer’s.
* Ensuring approved sub-contractors and suppliers are performance/compliance monitored in order to maintaining approval listing.
What we will need from you
* Knowledge and experience gained in senior service delivery role within the fire and security industry (essential).
* Detailed knowledge and experience of LPS standards (essential).
* Experience in recruiting, managing, developing and leading a team (essential).
* Able to work in a fast paced environment and make decisions (essential).
* Proven organisational skills with the ability to meet deadlines, deliver to KPI’s and service level agreements (essential).
* Excellent interpersonal skills with the ability to communicate effectively to both internal and external stakeholders/customers/team members (essential).
* Proven skills in delivering process/service enhancement and always using initiative to identify future areas for improvement (essential).
* Ability to build successful relationships and provide first class customer service to our existing clients (essential).
What you can expect in return
* Salary Range competitive & negotiable depending relevant experience
* 25 days holiday plus bank holidays and option to buy 5 days
* Contributory company pension scheme
* Car allowance
* Life Assurance
* Funded Health Cash Plan
* Hours: 36.5 hours per week (Monday to Thursday 8.45 – 16.40, Friday 8.45 – 16:00)
Please note: You may be required to undertake a DBS check as part of your job role at Hall & Kay.
About Us
At Hall & Kay, we deliver complex fire protection and security solutions to protect what matters most to our clients. As technical experts our focus is on the lifetime value of a project. Meaning we can design, supply, install, test and maintain all types of sprinkler, gas suppression, fire detection, and integrated security systems. With 140+ year trading experience and a strong project delivery culture, we are proud to have built lasting relationships with some of the UK’s most respected companies in all areas of industry and construction.
What sets us apart? Our culture. What we call ‘the Hall & Kay way’.…it’s a people thing. Put simply, we know we can achieve more when we work as a team – with clients, with the communities we serve and in our own business. Our people create safety every single day, using their skills and experience to adapt to changing situations and rise to the challenges presented to them. It’s our people that make us trusted to deliver