Job Position: Technical Support Intern
Industry: Security and Surveillance
Job Type: Intern
Description: The Technical Support Intern plays a pivotal role in delivering Dahua’s high quality products, solutions, and services. The Technical Support Intern will be engaged with not only our Tech, Sales, Marketing and Operation Departments, but also external clients such as system integrators, installers, end-users, and other clients, to improve Dahua business performance and reputation and ensure healthy sustained business growth.
Main Responsibilities:
The Pre-Sales Engineer is required to deliver the following key tasks:
- 1. Provide technical support and advising on all aspects of video surveillance equipment for sales staff and customers, including responding to customers on technical problems, cooperating with R&D on troubleshooting and doing integration with third party companies, both VMS and CCTV hardware.
- 2. Maintain good relationship with distributors, system integrators, and installers, and listen to their feedback on our products.
- 3. Maintain efficient communication with the Headquarter in terms of new product lines and other technical issues.
- 4. Carry out site surveys, customer training/demos, project support and product promotion to the market; and provide product pre-sales promotion, including introducing new product features to Channel Customers, helping customers to select products and working with sales stuff for sales target.
- 5. Test and diagnose faults and undertaking repair of video surveillance equipment.
- Provide product training to technical engineers for our channel customers and helping them to improve the standard of their technical knowledge.
- 6. Providing demand consolidation, gathering product information and feedback from the Midlands market and reporting back to the product department in China HQ for product improvement and plan.
- 7. Providing project support, including proactively helping customers prepare tender documents, and making project tenders according to the required standards.
- 8. Brand promotion, cooperating with Dahua Marketing Team with regards to promotional materials for customers in order to develop the company's business
- Participate in training sessions for new starters in the Technical Department to ensure they are familiar with Dahua products and solutions.
Key Qualifications:
- Right to work in the UK;
- Prior experience in a technical support role;
- Good customer service skills and communication skills;.
- Good at handling pressures
- The ability to learn new technologies fast
- A positive attitude
- Initiative, honesty and integrity
Job Types: Part-time, Internship