🌟 Position: Helpdesk Administrator
🏢 Company: KLEEMANN UK GROUP
📍 Location: Ashford Office
KLEEMANN UK Group is on the lookout for a dedicated Helpdesk Administrator to join our dynamic service operations team. Based at our Ashford office, this role is ideal for someone who thrives in a fast-paced environment and enjoys solving problems, coordinating tasks, and ensuring seamless day-to-day support. 🛎️📞
📌 Scope of the Role
As a Helpdesk Administrator, you’ll play a central role in supporting our field operations and customer service functions. From logging breakdowns and managing communications, to liaising with engineers and maintaining accurate records, you'll be a key part of the engine that keeps our service running smoothly.
🔑 Key Responsibilities
- Log and monitor lift breakdowns accurately and efficiently.
- Respond to customer queries by phone and email in a professional and timely manner.
- Manage and prioritise the helpdesk and compliance inboxes.
- Upload insurance reports and maintain accurate documentation.
- Update and maintain various client portals to ensure current data.
- Allocate callouts based on priority, availability, and operational needs.
- Track ongoing issues and provide regular status updates to clients.
- Support overall service operations with clear communication and problem-solving.
🛠️ Skills & Experience
- Previous experience in helpdesk, admin, or customer service roles.
- Strong communication skills—both written and verbal.
- Excellent time management and multitasking abilities.
- Proficiency in Microsoft Office and general IT systems.
- A proactive and independent approach to daily responsibilities.
- Experience in the lift, engineering, or facilities sector is a plus, but not required.
💼 What We Offer
- A dynamic role in a globally recognised company with opportunities for growth and development.
- 28 Days Annual Leave.
- Comprehensive Group Life Insurance.
- Ongoing training and professional development support.
Equal Opportunities & Accessibility
KLEEMANN UK GROUP is proud to be an Equal Opportunities Employer. We value diversity and inclusion and are committed to providing a workplace where everyone can thrive. If you require any reasonable adjustments during the recruitment process, please let us know.
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