Client Booking & Sales Advisor – Private Dental Clinic
Dental by Design – Hammersmith, London (On-site)
£30,000 basic + commission (OTE £35,000+)
Turn Enquiries Into Booked Consultations in a Premium Clinic Environment
Dental by Design is a modern, high-end private dental clinic based in Hammersmith. We are looking for a confident, well-presented Client Booking & Sales Advisor to manage inbound enquiries and convert them into booked consultations.
This is a front-facing, client-contact role where professionalism, warmth, and commercial awareness are essential. You will be the first point of contact for prospective patients considering high-value treatments, so confidence and communication matter.
This role suits someone who enjoys B2C environments, understands the importance of targets, and wants a stable, professional setting rather than a call-centre or hard-sales environment.
The Role
You will manage warm inbound enquiries only and guide prospective patients through the booking process.
Key responsibilities:
- Handling inbound enquiries via phone, email, and online forms
- Building quick rapport and putting patients at ease
- Confidently guiding conversations toward booked consultations
- Following up enquiries consistently to maximise conversion
- Managing a high volume of leads while maintaining a premium, personal approach
- Updating CRM systems accurately with clear notes
- Working closely with reception and clinical teams
- Representing the clinic in a polished, professional manner at all times
Who This Role Is For
This role is ideal for someone with experience in:
- High-end retail or luxury customer environments
- Beauty, aesthetics, clinics, or private healthcare
- Reservations, booking, or appointment-based roles
- Customer-facing roles with targets or KPIs
You may also have some exposure to sales or commercial environments, but this is not a B2B sales or recruitment role.
We are looking for someone who:
- Is confident and comfortable on the phone
- Enjoys working with clients and guiding decisions
- Understands the importance of conversion and follow-up
- Is professional, presentable, and client-focused
- Is reliable and happy working to booking targets
- Is comfortable working Saturdays (common in retail and clinics)
No dental experience required – full training provided.
Important to Know
- This is not a call-centre role
- This is not cold calling
- This is not a B2B or recruitment position
This is a B2C, client-focused role in a premium clinical environment.
Working Hours
- Monday to Saturday
- One weekday off in lieu when working Saturdays
- Standard clinic hours (no late evenings)
Salary & Package
- £30,000 basic salary
- Commission structure in place
- Realistic OTE £35,000+
- Warm inbound leads only
Why Join Dental by Design?
- High-quality inbound enquiries
- Professional, well-presented working environment
- Structured training and clear expectations
- Stable, long-term opportunity
- Excellent Hammersmith location
- Opportunity to grow within a private clinic setting