Transport Coordinator
Wimbledon | Full-time
We are seeking a Transport Coordinator to join our Transport team based in Wimbledon. This role will support the Assistant Transport Manager in the effective day-to-day operation of the department, ensuring high standards of service delivery, operational efficiency, and customer satisfaction.
The successful candidate will act as a key point of contact for drivers, porters, internal stakeholders, and clients, coordinating transport activities and resolving operational issues in a timely and professional manner.
Key Responsibilities
- Support and deputise for the Assistant Transport Manager as required
- Act as the primary daily point of contact for drivers and porters
- Coordinate deliveries and collections to ensure timely and efficient service
- Manage client enquiries and requests via telephone and email
- Resolve customer and operational issues in line with internal procedures
- Create and process purchase orders for vehicle maintenance, couriers, and agency labour
- Undertake general administrative duties to support the Transport function
- Monitor workflows and ensure systems and processes are consistently followed
- Deliver a professional service to clients while managing internal challenges effectively
Skills & Competencies:
- Excellent verbal and written communication skills
- Strong organisational and time management abilities
- High level of attention to detail with the ability to anticipate potential issues
- Ability to prioritise and manage multiple tasks in a fast-paced environment
- IT literate with the ability to adapt to new systems
- Calm, professional, and customer-focused approach
Behavioural Competencies:
- Adaptability and flexibility in a changing operational environment
- Sound judgement and decision-making capability
- Strong relationship management and stakeholder engagement skills
- Resilience and composure under pressure
- Proactive and solutions-oriented mindset
- Ability to work collaboratively within a team
Health & Safety Responsibilities:
- Comply with all health and safety policies, procedures, and instructions
- Take reasonable care for personal safety and the safety of others
- Maintain a safe, clean, and orderly working environment
- Act as a role model for safe working practices
Additional Information:
- A full, clean driving licence is required
- The role requires flexibility, including early weekday starts, weekend on-call and on-site work