In this role, you will be instrumental in providing excellent customer service, handling enquiries and complaints, and ensuring all issues are resolved promptly while delivering a positive customer experience.
Responsibilities:
- Ensure all customer complaints and queries receive a first response
- Investigate issues thoroughly to identify root causes and determine appropriate solutions
- Accurately log and manage cases within the company's system
- Proactively keep customers updated on the progress of their enquiries
- Liaise with internal departments such as Production, Dispatch, Purchasing, and Sales
- Monitor and manage your own workload to ensure timely resolution of cases
- Escalate issues when additional support is required
- Maintain high standards of customer service and professionalism at all times
Candidate Attributes:
- A self-motivated team player
- Excellent organisation, time management and administration skills
- Able to prioritise workload
- Able to work under pressure and remain calm
- Customer service can do attitude
Hours: Monday – Friday, 8.30am – 5pm
Salary: Starting £26,750 per annum (tiered pay which you can progress through with training)
Salary description
£26750.00 - £26750.00 per year