Cluster Groups, Conferences & Events team is looking for a Cluster C&E Billing Coordinator!
Are you a detail-oriented and financially minded professional who enjoys working in a dynamic hospitality environment? Do you have a passion for accuracy, administration, and delivering excellent customer service? Then we are looking for your talent!
For our Cluster Groups, Conferences & Events department, we are looking for an organized and proactive Billing Coordinator who will be responsible for the accurate and timely billing of all Groups, Meetings & Events business across our cluster hotels: Hilton The Hague, Hilton Rotterdam, and DoubleTree by Hilton Royal Parc Soestduinen.
As a Cluster C&E Billing Coordinator, you will report to the Groups, Conferences & Events Manager and work closely with the Commercial, Finance, and Operations teams to ensure all event revenues are accurately invoiced and recorded.
What will I be doing?
As Cluster C&E Billing Coordinator, you will be responsible for the billing lifecycle of all Groups, Conferences & Events business within the cluster. You will ensure invoices are processed accurately and on time, revenue is correctly allocated, and client queries are handled professionally.
Your main responsibilities include:
Following up on outstanding Pro Forma payments and confirming receipt before events.
Preparing accurate final invoices based on signed contracts, BEOs, and event consumption.
Ensuring all attendance numbers, additional services, and incidental charges are recorded and invoiced correctly.
Delivering final invoices within five days after the conclusion of an event.
Reviewing DocMX daily and ensuring invoices are indexed and processed correctly.
Managing customer billing queries and resolving discrepancies in a timely and professional manner.
Processing refunds promptly once required documentation has been received.
Creating secure payment links through PayByLink and supporting clients with payment processes.
Ensuring all event revenue is accurately posted and reconciled within hotel systems.
Supporting month-end closing procedures and meeting all finance-related deadlines.
Checking out group master accounts with zero balances from PEP PMS Front Desk.
Reviewing commission invoices and supporting commission forecasting.
Participating in credit meetings and collaborating closely with the Finance team.
Maintaining accurate digital and physical records related to event billing.
Communicating effectively with internal departments to ensure seamless billing and revenue processes.
Supporting ad hoc administrative and reporting tasks as required by the business.
What are we looking for?
For the position of Cluster C&E Billing Coordinator, we are looking for:
Full-time availability.
Previous experience in event billing, hotel finance, Groups & Events administration, or a related role.
Strong attention to detail and a high level of accuracy.
Excellent organizational and time-management skills.
Strong customer service and communication skills.
Ability to manage multiple priorities and meet deadlines.
Experience working with Delphi FDC, PEP PMS and related Hilton systems is an advantage.
Good knowledge of Microsoft Excel and financial reporting tools.
Fluency in English is required; Dutch is considered a strong advantage.
Ability to work independently while maintaining strong collaboration with commercial and operational teams.
Experience within Hilton Worldwide or another international hotel company is an advantage.
A degree in Hospitality, Business Administration, Finance, or a related field is preferred.
What can you expect in this role?
A competitive salary package based on experience and qualifications.
A full-time contract with development opportunities and career growth within Hilton.
Employee discounts on Hilton Worldwide hotel rooms through our international travel program.
Employee discount of 50% on Food & Beverage at participating Hilton hotels worldwide.
Travel allowance.
Annual team outings, staff events, and regular team member activities.
Access to Hilton University and global learning platforms.
The opportunity to work within a cluster environment, gaining exposure to multiple properties and commercial functions.
Office location flexible within the cluster, supporting Amsterdam Schiphol, Rotterdam, and Soestduinen.
What will make you successful?
Successful candidates demonstrate:
Customer Focus
Anticipating client needs and exceeding expectations.
Building strong customer relationships through responsive and professional communication.
Resolving billing enquiries efficiently and accurately.
Living the Values
Demonstrating integrity, accountability, and professionalism in every interaction.
Taking ownership of responsibilities and maintaining Hilton brand standards.
Supporting a positive and collaborative team culture.
Collaboration
Building effective working relationships across Commercial, Operations, and Finance teams.
Sharing information proactively and supporting colleagues when needed.
Maintaining open communication and fostering teamwork across multiple hotels.
Judgment
Using facts, data, and attention to detail to make sound decisions.
Identifying discrepancies and resolving issues efficiently.
Managing sensitive financial information with discretion and accuracy.
Results Focus
Delivering invoices within agreed timelines.
Ensuring revenue capture and financial accuracy.
Contributing to efficient month-end processes and business performance.
Continuously seeking opportunities to improve processes and efficiency.
Why Hilton?
Hilton is the leading company in the international hospitality industry. For over a century, Hilton has offered business and leisure travelers exceptional accommodation, service, and value. Our vision to fill the earth with the light and warmth of hospitality unites us as one team, and our Team Members are at the heart of everything we do.
Join our Cluster Groups, Conferences & Events team and play a key role in delivering accurate billing, outstanding service, and commercial success across our hotels.