Front Office Team Leader

Are you passionate about hospitality and ready to take the next step in your leadership career? At Park Plaza Eindhoven, we're looking for a Front Office Team Leader who enjoys creating memorable guest experiences while inspiring and supporting a high-performing team. As the face of the hotel, you will play a vital role in ensuring every guest receives a warm welcome and exceptional service throughout their stay. Located in the heart of Eindhoven, Park Plaza Eindhoven offers contemporary comfort combined with genuine hospitality. As our Front Office Team Leader, you will support the Operations Manager in leading the daily operation of the department, ensuring exceptional guest satisfaction, smooth service delivery, and strong team performance. You will lead by example, coach team members, and contribute to achieving departmental and hotel objectives. Responsibilities * Lead and support the Front Office team during daily operations, ensuring exceptional guest service at all times * Act as the first point of contact for guest enquiries, requests, and complaints, ensuring timely and effective resolutions * Monitor guest satisfaction and implement actions to continuously improve performance * Ensure compliance with hotel policies, procedures, and brand standards * Assist with scheduling, shift planning, and departmental administration * Drive upselling initiatives and maximise room revenue opportunities * Work closely with Housekeeping, Engineering, Food & Beverage, and other departments to ensure a seamless guest experience * Support onboarding and training of new team members Essential Requirements * Previous Front Office experience within a hotel environment * Supervisory experience or strong leadership potential * Strong communication skills in English, written and spoken * Passion for hospitality and creating memorable guest experiences * Excellent problem-solving and decision-making skills * Strong organisational skills and attention to detail * Ability to work flexible shifts, including weekends and public holidays * Good knowledge of hotel operations and guest service standards Preferred Requirements * Previous experience as a Front Office Supervisor or Team Leader * Knowledge of Opera PMS or similar hotel management systems * Commercial awareness with experience in upselling and revenue generation * Dutch language skills are preferred * Any additional language is an advantage Your Benefits and Perks * Discounted hotel stays across the Radisson Hotel Group worldwide, including special rates for family and friends * 50% discount on food and beverages in our restaurants and bars * Exclusive discounts via alleo.nl * Exclusive team discounts on premium ESPA skincare and Kevin Murphy haircare products * Discount on a collective health insurance plan * Extensive learning and development opportunities * A comprehensive onboarding programme * International career growth opportunities within PPHE Hotel Group * A meal during your shift * Annual company parties and team outings * €250 gross birthday bonus * Pension scheme in accordance with the Dutch Hospitality Collective Labour Agreement (Horeca CAO) * 25 vacation days plus 1 additional wellbeing day (pro rata) * 8% holiday allowance * Travel expense reimbursement up to €250 net per month (pro rata) * Referral bonus of up to €750 for introducing a new colleague This position is classified under the Dutch Hospitality Collective Labour Agreement (Horeca CAO, Scale VI) with a starting salary from €2,645 gross per month based on full-time employment. Ready to take the next step in your hospitality career and lead a team that creates exceptional guest experiences? Apply today, it's quick and mobile-friendly. We welcome all backgrounds and encourage you to bring your authentic self to Park Plaza Eindhoven. Park Plaza. Be part of it.