WHAT YOU'LL NEED TO HAVE
Knowledge
- Customer Behavior – Knowledge of existing and potential customer’s needs, behaviours and aspirations to be able to help Ingka evaluate future endeavours and further translate insights into most relevant ideas & solutions, to support for business purpose and decision-making.
- Sustainability – Good knowledge about the local sustainability agenda. Knowledge of how to transform our Meeting Places to contribute to a circular society and have a positive impact on local communities. Knowledge of how to balance and merge environmental, social, and economic aspects to define sustainability and how Ingka uses that knowledge in striving for growth within the limits of the planet.
- Basic knowledge in commercial properties operations (shopping centres, hotels etc.).
- Shopping Centre Risk Management on fire safety, security, facility safety, natural hazard prevention, traffic safety, crime prevention, etc.
- Health and Safety Standards-Knowledge of how to create a safe environment for customers and co-workers that is compliant with IKEA global and national health and safety standards
Motivation
- Teamwork - Motivated by working with others.
- Sharing and living the IKEA Culture and Values.
- Solving challenges - Motivated by the possibility to solve questions/challenges.
- Entrepreneurship/ Innovation - Motivated by to prove and do better.
- Value for the many - Motivated by a happy customer; motivated by taking social responsibility.
Capabilities
- Relationship building - Develops virtual and other collaborative relationships to facilitate current and future objectives.
- Customer focus - Provides courteous, timely, and helpful services to encourage customer loyalty.
- Safety focus - Attends to precautions and proper procedures to guard against work-related accidents and injuries.
- Verbal communication - Expresses ideas and opinions effectively in spoken conversations.
YOUR RESPONSIBILITIES
- In cooperation with Core Operation Team Leader/Manager to be the partner with Facility Management team to ensure delivering good FM service including cleaning with positive impact on customer experience.
- Be the member of interface between MP Management Team and FM Service for installation of events or any other activities that will require a technical component.
- Audit tenant fit-out drawing and secure tenant fit-out is in line with related safety and security rules and SOPs.
- Be the interface member between FM Service and MP Management team in terms of continuous performance improvement in sustainability area including energy, emissions and water management, waste management. Execution of company and other local sustainability initiatives, in cooperation with Community Engagement.
- Execute Meeting Place Risk Management on fire safety, security, facility safety, natural hazard prevention, traffic safety, crime prevention, training on safety & security and environmental issues, etc.
- Day-to-day safety check for firefighting equipment, tenant, audit and accident investigation and recording. Assistant on IKEA Blue Survey issue.
- Execute all applicable manuals and regulations including Ingka Centres Risk Manual, ICC risk related rule, process and routines.
- Assist to organize and participate fire drill for the meeting place regularly. Execute meeting place tailored emergency response plan based on ICC general requirements.
- Record and manage daily, weekly and monthly report per CCTV’s requirement. Manage access cards and backup keys.
- Other emergency case handling and tasks related with operation assigned by team leaders and managers
ABOUT THIS WORK AREA
To optimise the meeting place experience for the many people to drive visitation to the Meeting Places and IKEA and deliver sustainable business growth for our Partners and Meeting Places. Achieve operational results, drive efficiency improvements, and enhance commercial performance, brand value and sustainability performance of the Meeting Places.