Who you are
You are the operational expert within the Procure-to-Pay (P2P) tower, playing a key role in delivering operational excellence across Finance & Procurement Operations. You drive operational excellence by transforming operational insights into actions, improving operational performance, promoting standardization across countries and continuously improving the user experience. You contribute to delivering the 3Es (Effectiveness, Efficiency and Experience) while supporting Ingka's ambition to become a lower-cost company through simplification, standardization and automation.
What we're looking for
- University degree and 3–5 years of relevant Finance experience, or minimum 7 years of overall relevant professional experience.
- Good understanding of Procure-to-Pay processes and end-to-end Finance operations.
- Experience working with KPIs, SLAs and operational performance.
- Strong analytical and problem-solving skills.
- Passion for Operational Excellence, standardization and continuous improvement.
- Ability to collaborate with Countries, IBM and cross-functional stakeholders.
- Strong communication and stakeholder management skills.
A day in your life with us
- Drive operational excellence across the assigned P2P tower.
- Monitor, analyse and interpret KPIs, SLAs and operational performance trends, taking proactive actions when performance declines or is not improving as expected.
- Provide operational insights, risks and recommendations to the Service Manager.
- Perform Root Cause Analysis (RCA) and drive sustainable corrective actions.
- Drive continuous improvement initiatives focused on the 3Es (Effectiveness, Efficiency and Experience).
- Drive standardization across countries by challenging local deviations and promoting global ways of working.
- Lead operational reviews with Countries and IBM to improve operational performance and user experience.
- Support country escalations and coordinate actions with IBM and stakeholders until resolution.
- Support supplier performance reviews and challenge service delivery where expectations are not met.
- Support Business Verification (BV) testing by validating process scenarios and providing operational feedback.
- Identify simplification, automation and optimization opportunities supporting Ingka's lower-cost agenda.
- Participate in governance meetings and feed Global Process Teams and Digital with operational insights and improvement opportunities.
P2P-specific responsibilities
- Drive improvements in Invoice Match (IM), PO Compliance and touchless processing.
- Support supplier onboarding and adoption of Ariba e-Invoicing.
- Drive operational excellence across Invoice Processing, Payments and Supplier Operations.
- Ensure compliance with global P2P standards, controls and ways of working.
- Support Month-End operational readiness and resolution of operational issues.