Customer Success Manager | German

As a Customer Success Manager, you will get the unique opportunity to manage your own B2B client accounts and are responsible for building and maintaining working relationships with them.
You will:
Manage Your Own Client Portfolio

• Take responsibility for a portfolio of professional customers across Germany, Austria, and Switzerland.
• Welcome new customers to the platform and support them throughout the onboarding process.
• Maintain strong relationships by providing ongoing support, answering questions, and following up on payments when needed.
• Develop long-term partnerships that encourage customer satisfaction, loyalty, and business growth.
• Stay in regular contact with clients, mainly by phone, while also communicating through email and other channels.

Drive Customer Engagement

• Encourage customers to make the most of the platform by introducing relevant features and services.
• Identify opportunities to improve the customer experience and share valuable feedback with the Product team.
• Learn about each customer's business and help them use the platform in a way that best supports their goals.

RequirementsYou're likely to succeed if:

• You are fluent in German (C2 level) and English (verbal & written)
• At least one year of experience in a customer-focused position, such as Customer Service, Customer Success, Account Management, or a similar role.
• Negotiation skills
• Confident communicator who enjoys speaking with customers over the phone.
• Strong listening skills and the ability to build trust with clients.
• Able to work independently while managing multiple customer relationships in an organised way.
• Positive, proactive attitude with a willingness to take ownership.
• Commercial mindset and an interest in understanding how customer success contributes to business growth.
• Well organised, detail-oriented, and accurate in your work.
• Experience with CRM systems, SaaS businesses, online marketplaces, scale-ups, or additional European languages is considered an advantage.

Benefits

• 26 vacation days (20 statutory plus 6 additional), with the possibility to purchase or sell up to 5 extra days, plus 2 additional company closure days.
• Flexible hybrid working policy with complete freedom to choose where you work; most colleagues meet in the office on Tuesdays and Thursdays.
• Opportunity to work remotely from another country for up to 6 weeks per year (maximum of 4 weeks at a time).
• NS Business Card for commuting and business travel.
• €250 budget to set up your home office, plus a monthly internet allowance.
• Attractive pension scheme with a significant employer contribution that increases over time.
• Free access to professional mental health support and a mindfulness platform.
• Urban Sports Club membership, monthly office massages, and annual wellbeing initiatives.
• Personal development budget, access to books and audiobooks, and one paid volunteer day each year.
• Fun company activities including an annual ski trip, seasonal events, Christmas celebration, regular team lunches, and social gatherings.

Application ProcedureIf you are interested in this vacancy, you can apply by clicking on the button above. By clicking on apply, you agree to our privacy commitment and terms and conditions. Your application will be sent directly to the recruiter in charge. IMPORTANT: if you are not yet registered with Undutchables we kindly ask you to do so. Your information will be handled in the strictest confidence and your CV will not be sent to a company unless you have given prior permission. Curious about how the recruitment process works within Undutchables, click here to read more.