Customer Service Representative | French

In this position you are responsible for accurate order processing for all related B2B-customers and for distribution and shipping in their manufacturing environment. 

Key activities/main objectives

• Processing of the sales order in the ERP based on stock availability and future product runs
• Answering general phone calls and mails (times in line with the French customer's needs)
• Prepare and create shipments in ERP, including the required shipping documentation, based on scheduled sales orders
• Pro-actively inform the customers at all times concerning the products and the handling of the orders 
• Signaling impending stock shortages to the procurement team
• Answering day-to-day questions on deliveries, availability and leadtimes
• Invoicing of the delivered goods to clients
• Controlling and improving the internal processes concerning the delivered service package
• Controlling and improving of the employees own administrative qualities
• Regular information exchange with Clinical Sales Staff about existing and upcoming business

RequirementsJob requirements

• C2 level of French and excellent level of English; knowledge of the German language is a big plus
• 2+ years of B2B customer service experience; Experience with Order-to-Case and Tender Management is very nice to have;
• Familiarity with the French healthcare system;
• Customer centric, and problem solving mentality;
• Knowledge of Microsoft Dynamics/Business Central is a preference
• Available for 40 hours per week

BenefitsYou would be starting in a challenging role within a down-to-earth and laid-back customer service team, and joining a fast-pace and quickly growing life sciences organization. Here are some of the benefits:

• 28 vacation days based on full-time;
• Hybrid working (3 days on-site in Amsterdam);
• Reimbursed travel costs and working from home costs;
• Temporary contract (6 months) with a possibility to extend, as the workload is growing;

Application ProcedureIf you are interested in this vacancy, you can apply by clicking on the button above. By clicking on apply, you agree to our privacy commitment and terms and conditions. Your application will be sent directly to the recruiter in charge. IMPORTANT: if you are not yet registered with Undutchables we kindly ask you to do so. Your information will be handled in the strictest confidence and your CV will not be sent to a company unless you have given prior permission. Curious about how the recruitment process works within Undutchables, click here to read more.