Northern Trust is a Fortune 500 financial institution that has been in continuous operation since 1889. With more than 130 years of financial experience and over 22,000 partners, we serve the world’s most sophisticated clients using leading technology and exceptional service.
Role SummaryAct as lead for clients’ online experience and sustain relationships with Asset Servicing clients through Northern Trust Digital solutions. The successful candidate will work with a range of EMEA clients, including GFS, IIG and IOO relationships, and will be required to have full fluency in Dutch and English (written and spoken) to support Dutch‑speaking clients and stakeholders.
Key Responsibilities- Consult with complex clients and prospects to analyse and determine implementation requirements related to the Northern Trust technology product suite.
- Work with relationship managers, prospects and clients to gain an understanding of client needs and implement solutions accordingly, including facilitating custom production or system development requests.
- Collaborate with the client implementation team, relationship team and production areas to assist in onboarding new clients.
- Visit clients to develop an understanding of their business, objectives and goals with regards to technology.
- Document client calls and prepare status reports for management.
- Understand the broader market offering to provide comparisons with competitor solutions.
- Coordinate and participate in training presentations with clients or prospects, virtually or in person.
- Keep abreast of new and existing bank products and services to meet the needs and experience of new and existing clients.
- Serve as the voice of client for Product groups across Northern Trust as product groups develop and enhance new and existing online and digital delivery channel capabilities.
- Full fluency in Dutch and English (written and spoken) – mandatory.
- Experience in client service, particularly in the use of technology products and online tools.
- Understanding of financial markets and technology solutions (e.g., FTP, SWIFT, aggregation, data manipulation, reporting).
- Ability to learn and understand technical products quickly.
- Experience in servicing clients, flexible and adaptable to change – no two clients are the same.
- Strong verbal and written communication skills, along with strong presentation skills at small, medium and large scale and comfort delivering in person.
- Willingness to work and collaborate in team environments and with peers across Technology, Product, Client Service and Change Management groups.
Travel will be required for this position when visiting assigned and new clients, which may be international.
Reasonable AccommodationNorthern Trust is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please email our HR Service Center at MyHRHelp@ntrs.com.
EEO StatementNorthern Trust is an Equal Opportunity Employer. Northern Trust does not discriminate on the basis of race, color, religion, belief, nationality, ethnic or national origin, sex, marital status, sexual orientation, disability or age. All employment decisions will be made in a non‑discriminatory manner in accordance with our obligations under the law and codes of practice. Northern Trust affirms its commitment to inclusive and fair employment practices.
#J-18808-Ljbffr€50000 - €70000 monthly