Interim Coordinator Service Desk

The Hague, Netherlands | Posted on 05/28/2026

As an Interim Coordinator Service Desk, you are responsible for coordinating, supporting and improving the daily operation of the Service Desk and the reception of the VNG. You bring structure to processes, work agreements and cooperation and support employees in carrying out their work professionally and hospitably.

You are visibly present on the shop floor and actively participate in the operation when necessary. At the same time, you coach employees on attitude, behavior, ownership and customer focus. You monitor the quality of service, optimize processes and ensure clear coordination between internal customers, suppliers and the team.

The assignment requires a hands‑on coordinator who knows how to create an overview without becoming bureaucratic. You stimulate ownership, professionalism and cooperation within the team and actively contribute to a consistent and hospitable service experience within the organization.

• Operational support of the daily activities within the Service Point
  
• Being visibly present in the workplace and actively participating in the operation
  
• Structure roles, tasks, priorities and working agreements
  
• Setting up clear consultation and coordination structures
  
• Monitoring the quality, progress and timely handling of reports and requests
  
• Coaching employees on customer focus, attitude and ownership
  
• Identifying bottlenecks in processes, collaboration and workload
  
• Optimizing operational processes and load balancing
  
• Improving hospitality and service-oriented behavior within the team
  
• Advising the team leader on development, employability and team dynamics
  

• Clear working arrangements, roles and responsibilities within the Service Point
  
• Improved consultation and coordination structure
  
• More professional follow-up of reports, requests and complaints
  
• More structure and overview within the daily operation
  
• Increased ownership and proactive action within the team
  
• Hospitable and consistent service towards visitors and employees
  
• Improved collaboration between Service Point, suppliers and internal stakeholders
  
• Concrete process improvements and optimizations realized
  
• More peace, clarity and professionalism within the team
  

• Minimum HBO working and thinking level
  
• At least 3 years of experience in a similar managerial role
  
• At least 5 years of demonstrable work experience within a facility, hospitality or service-oriented environment
  
• Demonstrable experience with process optimization
  
• Experience coordinating operational service or hospitality teams
  
• Experience with team coaching and team development
  
• Strong communication skills in Dutch
  
• Available for a minimum of 4 days a week on location in The Hague
  

• Experience with hospitality within corporate or government environments
  
• Experience with change processes and team development
  
• Experience in increasing customer focus and ownership
  
• Experience with implementing operational improvement processes
  
• Experience within facility services of larger organizations
  
• Coaching leadership
  
• Practical and result-oriented
  
• Strong organizational skills
  
• Connecting communication style
  
• Hospitable and service-oriented
  
• Proactive and visibly present
  
• Being able to structure without bureaucracy
  
• Being able to set priorities and keep an overview