Visual QA, Lead

Monks is seeking an English-speaking Visual QA Lead to manage our quality assurance team and oversee the visual integrity of our work for a major international account.

In this management role, you will be responsible for the entire QA operation, defining standards and leading a team of experts to excellence. If you are a leader with a design background who thrives in optimizing processes and managing high‑performing teams, we’d love to have a look at your application.

• Lead and coordinate the Visual QA team
• Define and improve QA processes, standards, and workflows
• Manage project allocations, priorities, and QA coverage
• Support hiring, onboarding, mentoring, and team development
• Collaborate with PMs, creatives, production teams, and stakeholders
• Review escalations, complex QA cases, and delivery risks
• Ensure documentation, reporting, and communication consistency
• Responsible for measuring and tracking project quality KPIs
• Monitor and update metrics on a monthly cadence
• Share KPI reports and quality insights with relevant stakeholders regularly

• Strong experience in Visual QA, Creative Production, or QA Operations
• Previous leadership or people management experience
• Strong understanding of QA methodologies and creative workflows
• Experience with Jira, DAM systems, Figma, and Adobe Creative Suite
• Excellent communication, organizational, and stakeholder management skills
• Ability to lead teams, improve processes, and drive quality standards across projects

We are an equal‑opportunity employer committed to building a respectful and empowering work environment for all people to freely express themselves amongst colleagues who embrace diversity in all respects.